Customer Service Rep

During my employment at British Gas, my job role was as a CSR (Customer Service Representative). I had to deal with details of customers who had either joined or withdrawn their Gas and Electric accounts. I would cross reference their details from a variety of sources, checking direct with the customer themselves via the telephone.My main duties were to make sure that all the details of the customer's accounts were properly set and pre-checked before confirming them to the systems' database. Due to the nature of the work, which is working on the computer, I had to have the following skills:



Be familiar with Microsoft software packages such as; Excel, Microsoft Word, Access and Note pad
Be able to make fast calculations
Be able to use the workstation comfortably
Be able to make reasonable and sensible decisions
Be able to communicate fluently with the customers if necessary.




Power Point Electric



Communicate with suppliers and distributors
Dealing with complaints
Dealing with customer orders
Be familiar with Microsoft software packages such as; Excel, Microsoft Word, Access and Note pad


I undertook many responsibilities, which concerned direct contact with the public as well as providing detailed information about numerous electronic products. I also developed good relationship with the customers by answering calls with regards to their opinions on the specific items they had purchased as well as handling any customer complaints, thus, resulting in their continued support for the company.





s.a.m carpets



At s.a.m carpets I dealt with customers who were placing orders by phone.I had to check if items were in stock, sumarize orders on an orderslip and convert measurements for carpet orders to the right metric unit.

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In light of the work experiences mentioned above, how would I answer the following questions,


give me an example of when you have solved a problem at work

*CLIENTS DETAILS ON THE COMPUTER WERE INCORRECT CAUSING HIS POST TO GO TOAN INCORRECT ADDRESS-EXPLAIN Something SIMILAR TO THIS.

*wrong carpet measurements were sent to the warehouse.



what motivates you?


what are your strengths?


Why do you want to work as an inbound customer service assistant?

How can I answer the most commonly asked interview question : "tell me about yourself"?
Give me your reply with some sample answer...

Be sure to research the companies you are applying to so that you know what they do.

To answer, "tell me about yourself," don't go into details about your birth, childhood, first girlfriends, etc. Instead, talk about the skills you have and your accomplishments and how those things will help the company make money, become an even stronger company, and how you will save them money with your customer service skills, etc.

Quote:

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Originally Posted by gagan1212

how can i answer the most commonly asked interview question : "tell me about yourself"?
give me ur reply with some sample answer.....

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Hi gagan,

Yes, that is the most commonly asked interview question indeed. And this is how you should answer it. Basically, what you have to do is "advertise" yourself as the best candidate for the position you apply for, enhancing the skills you have and the company NEEDS. Make them crave you!

Quote:

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Originally Posted by mrron

Customer Service Rep

During my employment at British Gas, my job role was as a CSR (Customer Service Representative). I had to deal with details of customers who had either joined or withdrawn their Gas and Electric accounts. I would cross reference their details from a variety of sources, checking direct with the customer themselves via the telephone.My main duties were to make sure that all the details of the customer's accounts were properly set and pre-checked before confirming them to the systems' database. Due to the nature of the work, which is working on the computer, I had to have the following skills:



Be familiar with Microsoft software packages such as; Excel, Microsoft Word, Access and Note pad
Be able to make fast calculations
Be able to use the workstation comfortably
Be able to make reasonable and sensible decisions
Be able to communicate fluently with the customers if necessary.




Power Point Electric



Communicate with suppliers and distributors
Dealing with complaints
Dealing with customer orders
Be familiar with Microsoft software packages such as; Excel, Microsoft Word, Access and Note pad


I undertook many responsibilities, which concerned direct contact with the public as well as providing detailed information about numerous electronic products. I also developed good relationship with the customers by answering calls with regards to their opinions on the specific items they had purchased as well as handling any customer complaints, thus, resulting in their continued support for the company.





s.a.m carpets



At s.a.m carpets i dealt with customers who were placing orders by phone.I had to check if items were in stock, sumarize orders on an orderslip and convert measurements for carpet orders to the right metric unit.

----

In light of the work experiences mentioned above, how would i answer the following questions,


give me an example of when you have solved a problem at work

*CLIENTS DETAILS ON THE COMPUTER WERE INCORRECT CAUSING HIS POST TO GO TOAN INCORRECT ADDRESS-EXPLAIN SOMTHING SIMILAR TO THIS.

*wrong carpet measurements were sent to the warehouse.



what motivates you?


what are your strengths?


Why do you want to work as an inbound customer service assistant?

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You need to look at the 'competencies' required for the job, and have some specific examples with a start, middle and end of a story. The basics are to remember the STAR principle, Situation, Task, Action and Result. As long as you have at least one example for each competency, and you take those notes in the interview, you should be able to answer any question they throw at you. For example the problem at work, the example would be that a customers detailed were incorrect on the computer, you identified this, and what did you do to put it right, and what was the result. To have 'strong' answers you need to think of when you went out of your way and did something that was not part of your normal job. Hope this helps.

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