I have a whirlpool side by side refrigerator the ice mker stopped working there was ice froze in there but will not drop I took off the ice maker and got all the ice out it was a solid block I put it back and it gave me water but the same results I have power to my ice maker terminals but no power to my motor. Is it normal for the water level to be that high or will it get stuck and I need to adjust the water level?