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-   -   Helpdesk software (https://www.askmehelpdesk.com/showthread.php?t=143851)

  • Oct 23, 2007, 02:32 AM
    kristijai
    Helpdesk software
    I need a helpdesk software solution which is easily manageable and provide self service. I would prefer to see a demonstration before I can make my decision.
  • Oct 23, 2007, 02:34 AM
    Curlyben
    Try Sysaid.
    I have been using it for a couple of years and find it excellent.
    Help Desk Software by Ilient
  • Oct 30, 2007, 09:49 AM
    silentrascal
    You can also try the HP ServiceCenter program. It's what we use at work and it's not too bad. You can learn more at the HP website.
  • Oct 30, 2007, 10:07 AM
    NeedKarma
    Here are some great sites that compares and reviews different software packages. I used them when selecting one for a local non-profit:
    Help Desk Software and Resources
    Help desk software reviews with direct comparisons of different functions and price
  • Nov 9, 2007, 01:54 AM
    Elisa8
    Hey Kristi,
    We have found Pathworks useful as a helpdesk solution at work. It's user friendly and easy to understand. It's also got self guided steps to help resolve problems easily. You may want to take a look at this video Pathworks - Using Pathworks. I hope this helps.

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