I would appreciate if someone could tell me the name of this job description? I would like to know what do you call a person who goes into a store undercover, and looks like a shopper, but is actually checking up on the staff. They check how an employee is working, i.e. are they polite to customers, are they doing their job properly. It is NOT to check on shop lifters, but on the employees who do not ever know that they are being watched and assessed! Help? Thank you very much.:confused:

Secret shopper