Hi ,
I am working within a service delivery area - providing it helpdesk support

I am currently trying to write a report in crystal which will show how many calls for each team menber were resolved within 2 days.
I can get the report to show all the calls they have answered. However can't work out how to get it to show which have been dealt with within 2 days of opening the call.

Idealy I would like it to show this purely as a percentage
For example :

Lucy - 80% calls resolved within 2 day SLA
Ben - 67% of calls resolved within 2 day SLA


DOes anyone know if this is possible within crystal as at the moment I am exporting to excel and then copying formula to do the job for me.

ANy help would be great
TA
M

It may be possible, but we'd need to know the data strucutre to tell. What format is the data originally in?