Ask Me Help Desk - Hey, It's still there... Why?

Hey, It's still there... Why?

I know norton is good and the truth is I'm using this antivir program... but I have to reinstall it so I go to control panel then remove it but saddenly the power is shotoff in a fast for a while and when it come back the norton is gone but the icon in the control panel is still there and I can't remove it and when I try to install the norton I click the set-up but nothing's happed why?. anyone...

Disconnect your internet connection and try running the disk of the older version.

When you boot with the disk, look for a Repair or Uninstall option. At worst, you might need to reinstall the old version, then uninstall it.

Then you should be able to install the new version.

... again, though: be sure to keep the internet connection unplugged until Norton is installed correctly.

Hmm...

Hey I think a virus entered in my system when I run the old version of norton says something like the auto.exe not suite dos... I don't remember and also I can't open my task manager, regedit and msconfig... try to run spybot but nothings happened and there's stopzilla popping-up and rednova... virus isn't it.. :confused:

Quote:

Originally Posted by avel

Hey i think a virus entered in my system when i run the old version of norton says something like the auto.exe not suite dos... i don't remember

How are we supposed to provide any sort of help if you "don't remember" the error message?

Try running it again, and post the error message here.

1 Attachment(s)

Okey...

:( I see I hope this might help... see the attached bmp. And if ever you'll ganna ask for hijackthis logfiles here it is...

Logfile of HijackThis v1.99.1
Scan saved at 11:53:37 AM, on 9/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
E:\WINDOWS\system32\wscntfy.exe
E:\Program Files\Common Files\Symantec Shared\ccApp.exe
E:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
E:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
E:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
E:\Program Files\winsupdater\winsupdater.exe
E:\WINDOWS\system32\winlog.exe
E:\WINDOWS\system32\ctcfs\toslq.exe
E:\Program Files\Messenger\msmsgs.exe
E:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
E:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
E:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
E:\Program Files\Common Files\Windows\services32.exe
E:\WINDOWS\system32\cmd.exe
E:\Program Files\Common Files\services.exe
E:\Downloads\stinger.exe
E:\WINDOWS\system32\wuauclt.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\WINDOWS\explorer.exe
E:\Downloads\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.d ll
O2 - BHO: ts - {4006DCA3-433D-4FC8-AC36-42DA7797DCB7} - E:\WINDOWS\system32\bho.dll (file missing)
O2 - BHO: PicShow Class - {4487598C-2EC7-43A2-870E-6D8D720FDD9F} - E:\WINDOWS\system32\pkshxmju.dll (file missing)
O2 - BHO: (no name) - {44C99728-9C62-641D-0367-0C47ADC08C02} - E:\WINDOWS\tmbuwvws.dll
O2 - BHO: (no name) - {5411C24B-CD68-D978-463C-E6BD78723146} - E:\WINDOWS\cdmagent\xfgimwohbh.dll (file missing)
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - E:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - E:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: (no name) - {999A06FF-10EF-4A29-8640-69E99882C26B} - (no file)
O2 - BHO: Internet Explorer Web Content Catcher - {FFF4E223-7019-4ce7-BE03-D7D3C8CCE884} - E:\Program Files\DNS\Catcher.dll
O3 - Toolbar: Search - {92346576-7934-0759-9AF3-0FDEF19FCAC5} - E:\WINDOWS\tmbuwvws.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.d ll
O4 - HKLM\.. \Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\.. \Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\.. \Run: [SunJavaUpdateSched] E:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\.. \Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\.. \Run: [ISUSPM Startup] E:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\.. \Run: [ISUSScheduler] "E:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\.. \Run: [NeroFilterCheck] E:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\.. \Run: [MimBoot] E:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\.. \Run: [MMTray] "E:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\.. \Run: [winsupdater] E:\Program Files\winsupdater\winsupdater.exe /auto
O4 - HKLM\.. \Run: [] winlog.exe
O4 - HKLM\.. \Run: [toslq] E:\WINDOWS\system32\ctcfs\toslq.exe
O4 - HKLM\.. \Run: [MSConfig] E:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\.. \RunServices: [] winlog.exe
O4 - HKLM\.. \RunOnce: [DeleteYourSiteBar] rundll32.exe advpack.dll,DelNodeRunDLL32 "E:\Program Files\YourSiteBar\ysb.dll"
O4 - HKCU\.. \Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\.. \Run: [Yahoo! Pager] "E:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\.. \Run: [services32] E:\Program Files\Common Files\Windows\mc-58-12-0000140.exe
O4 - HKCU\.. \Run: [DNS] E:\Program Files\Common Files\mc-58-12-0000140.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///E:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///E:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///E:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///E:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\WINDOWS\system32\msjava.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - E:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - E:\Program Files\Yahoo!\Common\yinsthelper.dll
O17 - HKLM\System\CCS\Services\Tcpip\.. \{37F8670F-5D05-448B-BBE9-A28942ECAF43}: NameServer = 203.172.17.201 203.84.191.216
O23 - Service: Adobe LM Service - Unknown owner - E:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - E:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - E:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Unknown owner - E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Unknown owner - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

say I guess you could teach me more about this hijack staff I'm really confused about this program...

thanks... :)