Originally Posted by Fr_Chuck
It should be clean, bright and things easy to find.
It should have good items, no junk, trash is in the trash can, not your shelf. If you are doing clothes, they all have to be clean and not smelly and be sorted properly by size.
Customers should be greeted and there should be enough people to provide needed servies. All rules on returns should be posted so it is easy to see. You will need a good location. Also some sort of weekly specials.
And of course you will need a good supply of new items comming in.
And above all people expect low prices at a thrift store.