Adding remote control to Hampton Bay Edgemont ceiling fan
I recently purchased a Hampton Bay "Edgemont" ceiling fan with LED light kit. The box clearly states that the fan is set up for a remote control add-on (non-dimable). But the fan doesn't work at all with the remote unit. The light works fine when pressing the light control on the remote, but when I press the fan controls the light starts blinking. I followed the wiring instructions that came with the fan kit as well as those that came with the universal remote, but it seems like there is a connection gone hay-wire somewhere. When I spoke with a Home Depot electrical employee I was told that perhaps the fan motor is bad and that I should just return it. When I called Hampton Bay technical support, I was told that the "Edgemont" model was not remote adaptable. BUT, both the box and paperwork that came with the fan state that a remote unit can be added.
Can you shed any light on this problem?