I just finished reading six horror stories on a scam reporting website and was shocked that so many people would have gone through having fry's workers hang up on them and give such poor service: Have you had anything happen to you at this store?


In 2002, my best friend purchased a 52 inch RCA from Fry's (can I say that?) in Manhattan Beach CA. She paid cash with precious money that she received from a settlement.

From the beginning the television did not work. The store told her that since it was on sale (for $5000.00) that they would only repair it since she had a warranty and the t.v. (she did not know) was reconditioned.

A repairman came and took the "brain" with him and she was calling and visiting the store for two years with promises of repair.

I joined in a year or so after the fact and promptly wrote letters to every California consumer agency, the governator, both senators and her assemblyman and mayor. BBB kept giving me and my friend complaint I.D. numbers to so that we could call and get the status on our claim... they never did anything. Their offices in San Bernardino and Santa Barbara (which could have taken care of her problem) both closed for three months.

To make a long story short, our California judicial system aided Fry's in just taking money from a disabled person.

What should we have done about the situation? What would you have done?

Quote:

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Originally Posted by UsBlkgal

To make a long story short, our California judicial system aided Fry's in just taking money from a disabled person. What would you have done?

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Hello Blkgal:

You mention the judicial system, but you didn't say you sued them. If you had, you would have won. Frankly, that would have been my FIRST step instead of contacting bureaucrats. There is a concept in the law called the warrantee of merchantability. That means that an item must be fit for the purpose for which it was intended.

Your friend didn't buy a plant holder. She bought a TV.

excon

Dear Mr. Con,

Once again, your advice has hit home! What a bunch of dunces we must have been. When I figured that one out I had moved From Southern Calif for the mid west. I tried to get her to go to Manhattan Beach courthouse, but she never did. I think that she was tired of the situation.

If I had lost five dollars I would have fought for it... but we are all the same.

I do not know why we kept thinking that someone would just make that company reimburse her?? For that kind of money I would have hired an attorney even if I had to pay him a portion of that money... ahhhhhh.

Mr Con you rock...

Did you file a claim against Fry's in small claims court? That probably would've lit a fire under them.

For the life of me, I do not know why we did not think of court first. I have never been near a court and have always been able to lay my claim out in a reasonably good manner... or so I hope or think.

Since it was my best friend's deal, I only wrote the letters. In my mind I thought that someone would help her because we had documentation. I.E. letters from various offices, all of the purchase info... time of purchase, cashier name and number, manager, store number and receipt. I wish that we had thought of that.

Now I see why there are so many frivolous law suits. Maybe folks do not think that their voices will be heard. (Or maybe they are just jerks who have nothing better to do.)

Moral of the story: You can't always fight like a gentleman.