I have a GE washer installed in a basement. The drain inlet is 7 ft above the floor. The specs on the washer says it will drain up to 8 ft. The water does all drain out. I called a GE service. Their repair man came and informed me that the new energy miser pumps in washers are too small to pump the water 7 ft vertically. GE says it is an installation problem and to call the store where I purchased it. I want to resolve the problem because the washer must stay in this location. ANY SOLUTIONS?

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Originally Posted by Hoppysing

I have a GE washer installed in a basement. The drain inlet is 7 ft above the floor. The specs on the washer says it will drain up to 8 ft. The water does all drain out. I called a GE service. Their repair man came and informed me that the new energy miser pumps in washers are too small to pump the water 7 ft vertically. GE says it is an installation problem and to call the store where I purchased it. I want to resolve the problem because the washer must stay in this location. ANY SOLUTIONS?

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... but have you considered raising the washer to get it within pump range? A plumbing solution will likely require moving the drain down nearer the floor (assuming this is possible).

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Originally Posted by Hoppysing

I have a GE washer installed in a basement. The drain inlet is 7 ft above the floor. The specs on the washer says it will drain up to 8 ft. The water does all drain out. I called a GE service. Their repair man came and informed me that the new energy miser pumps in washers are too small to pump the water 7 ft vertically. GE says it is an installation problem and to call the store where I purchased it. I want to resolve the problem because the washer must stay in this location. ANY SOLUTIONS?

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Flickits idea of raising the washer up on a platform will work but when a manufactures specifications guarantees me that the washer I purchased will lift the discharge up to 8' and then can't make it to 7 makes me think GE's blowing smoke. How can this be a installation problem if the item doesn't perform as advertised? I would force GE to make their guarantee good or install a pump in your washer that would live up to their specs. I would also install a check valve in the hose close to the washer hose outlet to prevent the dirty wash water from draining back into the washer and my clean clothes after the pump shut off. Good luck and don't let GE, the store that sold the washer or the GE repair guy back you down. I would demand that you receive what you already paid for. Tom

Thanks for the replys. Lowe's came through. They allowed me to switch for a Maytag that has a pump kit to pump the water upwards of 10 feet. I will never buy a GE product again. ;)