Ask Me Help Desk - Coupon printing a bust

Coupon printing a bust

Coupons print is OK from Target, Pep boys. But from smart source,deal of the day,bricks. I either get error"device Identification" or they
Tell me to download the coupon printer. Which I did numerous times.
But the printer did not come on.

I use explorer 7.0 with add-on. Without the add-on I don't seem
To have the device identification error" but I have the coupon printing
Problem. Friend told me it has something to do with activex which is enabled. So is java script.
It's a two-fold problem: device identification problem and the coupons
Failing to print

Cannot figure this out. Is it me or them??

I can tell you that you may be able to temporarily disable the programs that you have already installed on your computer so that you can utilize other functions that may be incompatible with the coupon printing procedure.
If you are using MS Windows, this method is employed via the start menu, "run", and type the words "msconfig" in the box (no caps or spaces), press enter on keyboard. Select "hide all" for MS Services--never disable these features.
Then, all other installed programs will appear... Click and select those which you want to disable temporarily--click "disable all" (which are checked) Your system will prompt for a restart, restart---then, a message will warn you of the feature disablement--leave as is and attempt your coupon printing procedure. Follow these steps and go back and "enable" the disabled features when you are ready to do so.

If you are using another system, research the web on temporarily disabling programs for your current system

Hope this helps.
Tomy M. Hall, MS

Quote:

Originally Posted by ton_ty2275

I can tell you that you may be able to temporarily disable the programs that you have already installed on your computer so that you can utilize other functions that may be incompatible with the coupon printing procedure.
If you are using MS Windows, this method is employed via the start menu, "run", and type the words "msconfig" in the box (no caps or spaces), press enter on keyboard. Select "hide all" for MS Services--never disable these features.
Then, all other installed programs will appear...Click and select those which you want to disable temporarily--click "disable all" (which are checked) Your system will prompt for a restart, restart---then, a message will warn you of the feature disablement--leave as is and attempt your coupon printing procedure. Follow these steps and go back and "enable" the disabled features when you are ready to do so.

If you are using another system, research the web on temporarily disabling programs for your current system

Hope this helps.
Tomy M. Hall, MS

Thanks appreciate it. Unfortunate it did not work. Hide all the ms services. Left were (kvkdn unknown) (office source engine unknown)
(stllssvr mts micovision(unknown) all were marked stopped.
Checked all. Then disable all. But they pop back to enable?
Restarted computer. Went to smartsource logging in. still got the
Device identification error

Quote:

Originally Posted by Oneill474

THANKS APPRECIATE IT. UNFORTUNATE IT DID NOT WORK. HIDE ALL THE MS SERVICES. LEFT WERE (kvkdn UNKNOWN) (OFFICE SOURCE ENGINE UNKNOWN)
(stllssvr mts miCOVISION(UNKNOWN) ALL WERE MARKED STOPPED.
CHECKED ALL. THEN DISABLE ALL. BUT THEY POP BACK TO ENABLE?
RESTARTED COMPUTER. WENT TO SMARTSOURCE LOGGING IN. STILL GOT THE
DEVICE IDENTIFICATION ERROR

Well, then your hands are tied---at this point you will need a house call from a computer technician. In Georgia, a house call for computer techs run about $50-$60 dollars.

Be careful, at this point with your explorations as not to suffer a system crash. At best, a computer tech can pay you a visit and take care of this issue in no time at all.

These Gurus are usually very helpful and almost always throw in extra tips, and free assistance on extra computer related problems. Try this and let us know what happens.

Hope this helps.
Tomy M. Hall, MS

Appreciate it. No problem with the coupons. I'll just re- installed
Windows xp. I thought it might be a browser thing. I see many others people are having problems printing coupons too. Makes you wonder if
It's their site problem.

Thanks again

I would try a different website for printing off coupons. There are tons of coupon sites out there. Just give it a shot.

Quote:

Originally Posted by robinad

i would try a different website for printing off coupons. there are tons of coupon sites out there. just give it a shot.

This post is almost 4 years old. Come on'