Scenario
You are one of a team of managers working in popular hotel. You are responsible for the smooth & efficient running of the hotel kitchen. Within the kitchen you have 3 chefs & 8 kitchen assistants who carry out a variety of tasks supporting the chefs. Other managers within the hotel have responsibility for the bar, restaurant, reception & office, housekeeping & maintenance.
On a particular day, 2 of the 3 chefs & 3 assistants are taken violently ill. That day, one of the other assistants is on a scheduled day off. can not hire any staff
The restaurant is fully booked for the evening ahead.

Your Task
As the manger, your role is to ensure that the restaurant can open on time and honour the bookings. In you presentation, you should demonstrate awareness of the various issues you need to consider, your communication strategy & actions you might take to cope with the work activities and demands

I would quit! I'll try this anyway.


#1. I would call the assistant who is scheduled off for the day and do or say what ever I could to convince him/her to come in.

#2. If it is allowed I would call a manager from the same hotel chain and ask if they could send a chef to help.

#3. Since I am part of a team of managers (team being the key word there) I would expect them to pull together in what ever way possible to help get the job done.

#4. I'm thinking maybe I am not a chef who was promoted to manager so I think the actual chef should be in charge of organizing who is to do what in the kitchen. I'm also sure that I have 2 assistants who could take on the role of chef for the night.

#5. If all else is failing I would try to have or change the menu for the night where the dishes take less time or less complicated to prepare if that is even possible.

#6. Any wait staff etc. who may have some free time would be expected to help out in the kitchen as needed providing of course that they could still take care of the customers as normal.


I would hope that at least a few of those ideas would work or I'm not going to have to quit…I'll probably get fired.


So how did I do, am I fired?

This sounds like a homework assignment.

Do your own homework.

Quote:

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Originally Posted by jillianleab

This sounds like a homework assignment.

Do your own homework.

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:D Good answer!

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