A husband and wife couple went into a mailing business (mail lock box w/street addy) to retrieve a box that had been sent there by mistake by UPS because it's where they used to have their mail. The husband was visibly upset and after they gave him the box, he vented a little making it very obvious he was extremely frustrated. The wife simply asked the name of the UPS driver that had dropped off the box earlier, and the counter guy said he didn't know. They were both very frustrated with the constant mis-mailing of their orders since it was the 3rd or 4th time it had happened and even after numerous attempts to correct the problem with the companies sending their orders and the UPS delivery service it still happened again. The husband walked out with the box pretty much just fed up with the whole thing, wife following, and they asked a UPS driver outside about the mix-up and he (driver) told them some things they didn't know and even gave them a phone number to the county UPS hub. They thanked the driver a lot and said he helped them much with his information. However one of the counter guys that had never liked them because of their age difference, was on the other side of the glass door listening to the conversation, and after they starting walking to their car, he immediately opened the door and the driver stepped in and the counter guy started saying something to him. Both counter guys were not happy because of the confrontation and because the couple was obviously fed up and unhappy with the situation. Could the 'trouble-maker" counter guy that had never liked them actually get the UPS driver to go in with him and the other counter guy on trying to lodge a false legal complaint of harassment or expressing anger in their business?

It is not illegal to complain or be angry. What one would need to be concerned with in this situation would be violence, damage to property, threatening, or repetative actions (harassment).

As noted it is not illegal to express anger. The only time it might become illegal is if they got violent, doing damage or physical harm. It would only become harassment if there was a pattern of anger directed at an individual.

However, while I understand the frustration, why take it out on the mail drop place? They neither sent the package or delivered it. They had NOTHING to do with the problem or have anyway to fix it (unless it was a UPS affiliated store and even then they would have little to do with deliveries).

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Originally Posted by JoeAnon

A husband and wife couple went into a mailing business (mail lock box w/street addy) to retrieve a box that had been sent there by mistake by UPS because it's where they used to have their mail. The husband was visibly upset and after they gave him the box, he vented a little making it very obvious he was extremely frustrated. The wife simply asked the name of the UPS driver that had dropped off the box earlier, and the counter guy said he didn't know. They were both very frustrated with the constant mis-mailing of their orders since it was the 3rd or 4th time it had happened and even after numerous attempts to correct the problem with the companies sending their orders and the UPS delivery service it still happened again. The husband walked out with the box pretty much just fed up with the whole thing, wife following, and they asked a UPS driver outside about the mix-up and he (driver) told them some things they didn't know and even gave them a phone number to the county UPS hub. They thanked the driver a lot and said he helped them much with his information. However one of the counter guys that had never liked them because of their age difference, was on the other side of the glass door listening to the conversation, and after they starting walking to their car, he immediately opened the door and the driver stepped in and the counter guy started saying something to him. Both counter guys were not happy because of the confrontation and because the couple was obviously fed up and unhappy with the situation. Could the 'trouble-maker" counter guy that had never liked them actually get the UPS driver to go in with him and the other counter guy on trying to lodge a false legal complaint of harassment or expressing anger in their business?

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The wife "vented"? If that involved threats, yes, it's harassment. Did the driver feel cornered by the couple?

It wouldn't be a false legal complaint. It would be a false Police Report. At this point the "legal system" is not involved.