Call centres are meant to provide telephone support to customers in different industries. For example in mobile operators industry, call centres use to provide needed support to their customers to use products and services which generates revenue for operators.
But I understand that some of call centres, due to large number of calls they cannot answer, started to charge call access to support. Well, there are different markets, reactions, provided support etc and this call charging concepts are probably different. I would like to find out more about call centres charging concepts, how are they charging, do they charge to all customers or by segments, by number of calls, by type of support, what are they communicating why they charge for support etc.
Thx for answer in advance!