Originally Posted by ebaines
Seems that MB won't help you , since it's not their radio. Can you tell us the manufacturer and model number of the radio? I was not aware that Bose makes any after-market car radios - several manufacturers have teamed up with Bose to produce special stereo systems for cars, typically meaning special speakers and amplifiers - but I've never seen an after-market Bose radio. That may be why the Bose people gave you the run-around. These systems typically have radios actually manufactured by Alpine, Blaupunkt, etc. to the car manufacturer's spec. On my Audi, for example, when you start up the radio it says "Bose" in the display, but the radio is actually made by Alpine.