I contacted AnimationStudios.org on Friday March 16, 2007 for the creation of a website logo. AnimationStudios.org offers 4 different logo design services. I chose the “GOOD” service which was being offered for $185. I completed a form where my name, address, and VISA charge card information was collected. After completing my order, I contacted the company to confirm that they received my order and I was told that a logo designer would contact me.
I never received a phone call from a logo designer but instead I was sent a very cheaply written email requesting information about the logo I would like to have designed. (Item A) . I completed this email and received a reply the following day confirming that they had received it. (Item B). In that email I received a confirmation that I would receive initial designs in 7 business days.
I did not hear or receive any emails from AnimationStudios.org until I contacted them on March 28th. This was 8 business days and yet I had not spoken to a logo designer as they promised and I did not receive anything from the company. When I called their 800 number on the website (1-866-573-2364) I was told to contact their ‘backup support’ at 213-341-1868. I called the number and left a message on a voicemail machine. I called their 800 number back and also left a message with a person requesting that they contact me about the logo design. An hour and a half later I received a phone call from a lady claiming her name to be “Charlotte Brooks”. She had an extremely broken accent and communication with her was very difficult. She asked me to wait one more day for the design. Having no choice, I agreed to wait another day.
Late in the day on March 29th I contacted the company again. Again I did not receive an email or phone call with the status or location of the logos I have paid for. Again I got the run around from this company – called and left a message and an hour later received a phone call from “Charlotte Brooks”. Again, she had requested that I wait one more day. At this point I questioned if I was going to receive the logos they promised and I had asked “Charlotte” to send me a confirmation that my work was nearly completed and that I would receive it the next day. No confirmation was made and nothing was received.
I called them late in the day on March 30th and again I got the run around. I gave up and this is what prompted me to call Bank of America regarding the fact that AnimationStudios did not deliver the logos to dispute the charge and hopefully receive my money back.
ANIMATIONSTUDIOS.org will RIP YOU OFF. AVOID THEM. SCAMMERS.