All in one installation issue
I am having issues installing an all in one printer-fax-copier with my PC (Dell running Windows XP). The first unit I tried was an HP 6310 and I would get to the part in the installation where I was supposed to connect the USB cord and I'd get a blue screen and Windows shut down.
So I returned the HP (after trying 2 of them) and got a Cannon MP530 and at the same point in the installation I get the message that the installation failed.
I am at my wits end with this and don't know what to do next. I looked on Microsoft's website and found nothing of help. The HP support people were useless. Please... any advice?
Thanks so much,
Amy