Dear ****,
Thank you for your reply.
Advanced Call Manager(ACM) uses the “Divert if Busy” function of the device. In normal circumstances the application activates the divert if “Divert to” reject action is selected. However, when ACM is started it reads the Divert if Busy settings on the device and if they are “On”
(which seems to be your case) ACM divert calls when the “send busy”
Action is selected.
In your case, most probably your Mobile Operator has set the option “Divert if busy” as a requirement and this features is always “On” on your device.
To check this you can do the following:
1. Go to Tools ? Settings - > Call Divert 2. Disable “divert if busy” 3.
Check status for “divert if busy”
If it is still enabled, please contact your Mobile operator.
If you have further questions, do not hesitate to contact us anytime.
Best regards,
WebGate Support
-----Original Message-----
From: ****************************
Sent: Fri Feb 08 01:18:34 2008
Thank you very much. I did download your application and spent several hours testing it today. However, when I select "Send busy tone" as the default action, the caller is dumped into my voicemail that is provided by my network service. Also, I can actually use the "Divert call too..." setting to disallow the caller from leaving a message by diverting the call back to the caller. But in that case I cannot set the software to use the answering machine, which is provided with the software to record messages on the phone, to answer any other calls.
Just something to think about for future releases... Another idea for a future release is to have "Divert call too..." as an option for the action associated with an individual number in a list.
I think you have created a great product and I may purchase the software anyway.
Thanks,
****
-----Original Message-----
From: **************************** On Behalf Of support via RT
Sent: Friday, February 08, 2008 1:01 AM
To: ****************************
Subject: [webgate #40907] Call Block feature
Dear ****,
Thank you for contacting us.
The "Answering Machine" functionality is only one of the reject actions you could use for filtering your incoming calls. However, if you select it as your "Default Action" and "Reject from black list"(you have to define the list in advance) as an "Active Mode", all your incoming calls from people listed in your black list will be answered with the "Answering Machine" functionality, i.e. they will be able to leave you a voice message.
If you would like this "blacklisted caller" to be simply rejected, without knowing that and without being able to leave you any message, you could select "Send busy tone / drop" as a reject-call action and "Reject from black list" as an "Active Mode".
More information on how to use our application is available in our detailed User Manual:
User Manual - Advanced Call Manager
You can try and download the trial version of the application from here:
Download - Advanced Call Manager
I hope I have been helpful to you.
If you have any further questions, please do not hesitate to contact us anytime.
Best regards,
WebGate Support
> -----Original Message-----
> From: ****************************
> Sent: Thu Feb 07 22:22:18 2008
>
> Does your advanced call manager allow the user to block a blacklisted
Caller
> from leaving a voice message?
>
> Thanks,
>
> ****