AT&T's U-verse destroying Systems?
A Long time customer of Mine got U-Verse installed, He had 2 Technician/Installers hook him up. In the process, they disconnected the Alarm System which I also had a relay so they could shut the phone off at night from the keypad(they are a Doctor and don't want to be woken at night). The also disabled their Viking Doorbox/Controller that is used to communicate with the front gate, door and also open the gate.
They went to 5 locations in this house, major rewiring that was a sign of a lack of knowledge. It took 4 hours to trace out and reconnect. I called their Tech Support, they said if they come back out to correct their screwups, they will bill the customer.
I let Tech support know I am A Licensed Security Contractor and deal with many Entry/Security/Intercomm Systems that involve phone wiring and could help them. He said they have Top Techs, If so why did they screw up so bad? He also said their company is so Big, that My abilities can not be utilized, no one he can forward to?
So what will happen to Monitored Alarm wiring they disconnect?
Is this Criminal?
I think this will leave many vulnerable to non operating systems.