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-   -   Internet bug (https://www.askmehelpdesk.com/showthread.php?t=28937)

  • Jul 5, 2006, 02:58 PM
    Stern0
    Internet bug
    My internet stops working every so often. Can't find the site. When I go to earthlink.net it works and then the other sites work, really weird. Any Ideas?
  • Jul 5, 2006, 03:28 PM
    Curlyben
    If you could give us a shed load more detail we maybe able to resolve your issue.
    Information that would be helpful would be things like:
    • Operating system
    • Installed apps ie Anti virus, anti spyware
    • Internet connection
    • What you are doing and where you are when this happens
    • Any trouble shooting you have done
    • etc


    For starters some simple things to try;

    Have you made sure all your drivers and patches are up to date ?
    Worth trying are some other anti spyware/virus apps and some system maintenance.
    (I'm going to assume that you are using XP even tho' you didn't mention.
    Most of these steps will work with any Operating System)

    Here's some steps for you to take.
    1/ Remove temp files and other rubbish form your system, either with inbuilt Disc Clean up or CCleaner.
    (Disc clean up; open my computer > right click your C: drive > properties > Disc clean up button on general tab. Let it run and select everything)

    2/ To make sure everything is running fine also run both anti virus and anti spyware apps (make sure that they are updated first ;)) (AVG is good and free AV)
    (A couple of good removal tools are Spybot and Adaware)
    Also helps if the scanning is done in Safe mode as well as normal mode.

    ALso an on line virus and spyware scanner is Trend Housecall

    The use of a number of different scanners is a must as they check for infections in different ways.
  • Jul 5, 2006, 03:50 PM
    Stern0
    I'm running windows xp, I use IE ,I have Mcafee anti-virus.I use a dsl connection. I just surfing when this happens. I have run various anti spyware apps. I remove the temp. files every so often. Thanks for the help.
  • Jul 10, 2006, 10:28 AM
    Press2Esc
    Are you connected via wireless of ethernet connection? Are you using a separate router and are other PCs able to surf while you are booted off?

    How long have you had dsl service and how long has this problem been happening?

    P2E

    Quote:

    Originally Posted by Stern0
    I'm running windows xp, I use IE ,I have Mcafee anti-virus.I use a dsl connection. I just surfing when this happens. I have run various anti spyware apps. I remove the temp. files every so often. Thanks for the help.

  • Jul 10, 2006, 11:35 AM
    Stern0
    I am using an ethernet connection, A router. Another PC could use the internet when this PC is off and that one works fine.I have dsl for about 5 month and I've had this problem since the beginning. It seems that .net websites always work. Thanks.

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