Full refund offered, What about what they put me through?
Iwas finally offered the full price I paid 9 months ago to Home Depot for a laminate floor installed in my condo. Day after day problem after problem chance after chance they failed. Anything that could be screwed up was. When after phone calls and so many different people to tell what's happening, The way I see this corperate game is, they play is simple, wear them down. When you call their headquarters and speak to someone you think understands your problem and then the next day or same day you have something to add or another question you call and ask for so and so they say o maybe I can help you, you think OK what if I say OK. You first have to explain the whole deal. Now you get tired and shorten some of it. Next thing you hear this new person is giving you the short answer, which doesn't work out because they are answering your short version. So lets say you tell that person no you can't help me they say hold on you wait and that person is never there or off that day or went home and on and on left went to a new center, they won't let you get to them they want to wear you down. All in all Im not kidding they have screens in front of them and there told what stage of wearing them you me down. I know it sounds paroniod but this is what happened maybe, could be. Now they admit to the problem after 9 months and say when I tell them a full refund is not enough that their sorry but that's all I can offer. My question is is it worth suing them? The amount is $8000 plus so the floor is not warrantied and I get the full refund or I keep fighting them for making me crazy for 9 months?