My shower, bathtub and toilet were all backing up - I called my home insurance program and when the plumber came he said I wasn't covered (of course) because it was a root problem. He said he would have to use a camera to see the problem, and suggested it would cost $1000 +/- to fix. He then said he could run a snake from the alley and that would help (for $275) but wasn't the real solution. He was here for about 30 minutes total (and that includes the chat), took my $275 and left me with a shower which still doesn't drain at all, but the toilet now flushes (so far). Am I right to expect a better result?

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Originally Posted by CathyB

My shower, bathtub and toilet were all backing up - I called my home insurance program and when the plumber came he said I wasn't covered (of course) because it was a root problem. He said he would have to use a camera to see the problem, and suggested it would cost $1000 +/- to fix. He then said he could run a snake from the alley and that would help (for $275) but wasn't the real solution. He was here for about 30 minutes total (and that includes the chat), took my $275 and left me with a shower which still doesn't drain at all, but the toilet now flushes (so far). Am I right to expect a better result?

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Hi Cathy,
Yes you are. Call the plumber back and tell him to complete the job he was hired to do. I don't have too much respect for a plumber that wants to bang you 1000 bucks before he even ran a snake down the drain. He knows it's blocked. Why does he need a camera to tell him where? Your plumber was hired to clear ALL of your drains and he didn't do it. He should complete the job he was hired to do at no extra cost to you. Don't let him tack on any more unnecessary charges. Goodluck, tom

Thank you! And I will...