Which cashier would you promote for a PT head-cashier position at a retail store?
A little about the job:
Assists the Front End Supervisor in overseeing operations on the Front End including the Lot. Ensures Cashiers and Lot Associates provide customers with fast, friendly, accurate and safe service. Positions Cashiers and supports them by expediting price checks, approving Point of Sale Transactions and markdowns. Provides first level of escalation for customer issues. Assists in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. Ensures that policies and procedures are followed to minimize shrink. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
Cashier #1
A transfer from another store (same retailer) who been with the company for almost 2 years, and has been working in your store for almost a year. He knows cash system, returns system, and some special services system. He is still a student. Sometimes, he doesn't show up for his shifts without even calling the store, and some times, he calls in sick. He is friendly, provides good customer service, but some times leaves his cash register to provide the service.
Cashier #2
A transfer from another store (same retailer) who been with the company for almost 2 years, and has been working in your store for about a month. He is a special services associate, but he also can do cash and returns. He is always on time so far. The guy is responsible, nice and polite. He provides an excellent customer service. He is still a student.
Cashier #3
Hired by your store about 5 months ago. She is familiar with the cash system, and beginner with the returns system. She is always on time but sometimes call in sick. She is nice, and smile to everyone. She provides friendly customer service. She is a front-end supervisor at a grocery store. She is still a student.
Cashier #4
Hired by your store 3 years ago. He knows cash system, returns system, and beginner with special services system. He has a diploma in accounting and degree in programming. He is always on time, and never called in sick. He helped your store in different occasions such as their annual inventory count. He also helped in your store deliveries department as a products collector. He has a previous work experience as a HR manager but in another country. He can be a little bit too serious.