Do you use Quality Control for your Help Desk? If so, what are you measuring?
Do you use Quality Control for your Help Desk? If so, what are you measuring?
Hi, autrym!
What kind of help desk is it to which you're referring, please?
Thanks!
It's a computer Help Desk. We support internal users regarding computer software and hardware issues.
One thing that might be measured is the amount of time that it takes to address and answer questions.
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