My picture keeps going purple after working perfectly for many months.

The online help said to disconnect and re-connect. It worked. Today it isn't working. Why? What can I do?

You have to disconnect and reconnect again. Nothing else you can do. This doesn't happen often to me but what they suggest always works.

Quote:

---

Originally Posted by tickle

you have to disconnect and reconnect again. Nothing else you can do. This doesnt happen often to me but what they suggest always works.

---

Thank you for responding. I'm afraid that's exactly what we did. It worked for a day... we're back to the purple screen. I'm so sad because I love Netflex streaming... no ads... and TV programming , except for a few, seems brainless and boring.

Quote:

---

Originally Posted by jammy23

Thank you for responding. I"m afraid that's exactly what we did. It worked for a day...we're back to the purple screen. I'm so sad because I love Netflex streaming...no ads.....and TV programming , except for a few, seems brainless and boring.

---

Are you streaming through WiFi with the upright white box?
Is so, turn that off for 15 min and back on again. Might work.

Quote:

---

Originally Posted by tickle

Are you streaming through WiFi with the upright white box?
Is so, turn that off for 15 min and back on again. Might work.

---

We have a black box... we have Fios.