Wireless router no longer works!
Visualize this home with gramma in one room on HER computer and Grampa in another room on HIS laptop. A wireless router permits them both to be online at the same time. The wireless router is connected to Gramma's desk top.
One night Gramma's computer wants to download internet explorer 8 and she gives it permission. After sputtering, muttering and bouncing around, the deed is done. BUT.. after getting Internet explorer 8, Gramma's computer NO LONGER CONNECTS TO THE INTERNET.
Next day Gramma and Cox technicians do a lot of things. Eventually it is discovered that Gramma's computer has lost its ip address and cox no longer will connect to the network card in the computer. HOWEVER.. cox IS connected.. its just that Gramma's computer can't see it and can't function..
SO>>>>>>>>>>>>>>>>>>
Gramma deletes the internet explorer 8 and does clean disk and defrag and calls the Cox guy back again.
Cox guy helps her get her IP address back and set the home page, which was lost. Gramma is BACK ON LINE but the wireless router (net gear) is NOT plugged in to the electricity.
When the wireless router IS plugged in, Gramma can't get online at all.. and Grampa SURE CAN'T. Grampa is really mad at Grampa for "ruining my enjoyment of my laptop" and he's being very nasty.
CAN SOMEBODY HELP??
Thank you
Gramma