This is the exact message I received from Globe Union International: Please note that Globe Union is one of the manufacturers of the Glacier Bay/Pegasus program for Home Depot. There are several companies who make these products; Glacier Bay is not a company in itself, but a brand name owned by Home Depot. If we can trouble you for a model number, or a photo of the faucet, we can determine the manufacturer and model number.
In cases where a complete replacement is required, Home Depot will exchange the faucets. It's possible that this wasn't accepted as an exchange because you may not have had your model information with you. Once we have determined the model number we can put you in touch with Home Depot's customer care department so that they can make the exchange as easy as possible for you.
Please forward photos at your earliest convenience and we will get started.

Thank you above for ALL the feedback. I'm looking for the pull-down sprayer head for the kitchen faucet Model 8184. I did find:
Glacier Bay Faucets and sanitary ware
2455 Paces Ferry Road NW
Atlanta, GA 30339-4024 at 1-800-220-3036 where the was a voice recording that says to dial x106 for Glacier Bay. The man who answered requested the faucet model numberand he immediately said they no longer service this faucet. He advised me to call is:(877) 708-0007 which is ATL Services. I left a message, but it has been 2 days now and I've received no calls.

SO - I went to Home Depot (where the faucet was purchased) and took the phone #: 1-877-527-0313 from the package which turns out to be Home Depot. The associate gave me her name and direct contact number; then even called Glacier Bay in an attempt to resolve the issue. She stated sometimes email works better but she tried to call anyway. An email needed to be sent. She said she will check back with me tomorrow to be sure Glacier Bay follows up with me. WHO KNEW!! GIVE IT A TRY. I WAS Surprised SHE WOULD GO SO FAR.

If you look at my previous post, the number works for glacier bay. You need the model number. I went online and found the pics to get my model number. I received my replacement parts in 3 days as they indicated. They are closed on weekends and they close at 5 during the week.

Glacier Bay Faucet Tub & shower Handle

Hello

Had hard time finding the correct phone number but this one works well... 1(877)580-5682. Very nice lady from Atlanta ,GA answered and asked for model number of my Glacier Bay faucet and ordered the new parts and shipped them to me free of charge to my home. Should arrive in 5 day. Excellent and easy customer service. Never even asked for proof of purchase. The hardest thing was finding out the model number... I went to homedepot online store they had about 176 different Glacier Bay products and parts. Hope this helps!

Hi Helper...

We posted that number up at post #11 and #18... glad to hear it still works... ;)

For future readers, if you e-mail a picture over to these guys (@1(877)580-5682) they can usually find the model number for you and then get the right parts without messing around trying to figure out the model number via any web site searches!

Good day!

Only phone number on this site that worked. They are shipping me hot and cold cartridges for leaky faucet. Thank you very much

Thanks for the update. Tom

I purchased a Glacier Bay 2-handle lavatory faucet and installed it in accordance to the instruction sheet. The faucet worked fine, except for the fact that water leaked out around the stopper assembly when the stopper was in the down position. Glacier Bay sent me a new stopper assembly, but it seemed to be identical to the original, which showed no defects. I found that the stopper assembly worked perfectly and that the water leaked out between the sink and the stopper flange. Glacier Bay suggested that I return the faucet - that it is not compatible with every sink. I decided to try one more thing: I removed the flange and gooped up the surrounding area with a lot of plumbers' putty, much more than normally required. That did the trick, and now everything works perfectly. A nice faucet at a reasonable price!

Ben Raphael
Newark, DE

We thank you for the update. Tom