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-   -   Drivers don't work (https://www.askmehelpdesk.com/showthread.php?t=401472)

  • Sep 30, 2009, 06:23 PM
    blkjagg
    Drivers don't work
    I purchased a new Geforce 8400gs card (NO CD!) installed it ,Downloaded and tried to load the drivers and got an error message.THE NVIDEA SETUP PROGRAM COULD NOT LOCATE ANY DRIVERS THAT ARE Compatible W/YOUR CURRENT HARDWARE.My computer has onboard graphics. Any ideas what the problem could be?

    Thanks in advance.
  • Sep 30, 2009, 07:00 PM
    seahwk83

    NVidia GeForce 8400 GS drivers
    NVidia GeForce 8400 GS drivers

    NVIDIA GeForce 8400 GS - Driver Download - PC Pitstop Libraries
  • Oct 1, 2009, 12:39 PM
    blkjagg

    Thanks for the response... I downloaded the drivers but when I unzip I get the error message when I attempt to install them
  • Oct 1, 2009, 01:59 PM
    seahwk83

    What error message and which file did you download?

    Are you getting error while unzipping or after unzipped and tried to install?
  • Oct 1, 2009, 05:09 PM
    blkjagg

    The exact error message is in the beginning of this thread. The file I downloaded and used was from the seller of the graphics card. I get the message at the very beginning of the driver instalation.
  • Oct 1, 2009, 09:54 PM
    seahwk83

    What OS are you using?

    Go to:
    NVidia GeForce 8400 GS drivers

    Choose the version of windows you have installed and download the first one as it will be the latest driver.

    Check device mgr to see if any yellow marks present
    -Right click on My Computer and choose properties
    -go to hardware tab then device manager

    Look down list and look for any yellow marks present and then right click on the one that refers to video card (if present) and choose uninstall and say OK

    Now close device mgr and go to downloaded file and try to install file downloaded.
  • Oct 2, 2009, 12:40 AM
    NeedKarma
    Quote:

    Originally Posted by blkjagg View Post
    My computer has onboard graphics. Any ideas what the problem could be?

    Have you disabled the onboard graphics in the BIOS so that Windows can see the add-in card?
  • Oct 2, 2009, 12:40 AM
    blkjagg

    There was a yellow mark just as you mentioned and I uninstalled it , same result as before... I just completed scanning my system and it still believes it is using the original graphics (integrated on MB).How do I remove this"hardware" from my computer and get it to recognize the new graphics card.Perhaps this is why the NVidea Drivers won't install.
  • Oct 2, 2009, 12:44 AM
    NeedKarma
    That is exactly why the drivers don't see the card. Simply uninstalling the drivers for the onboard graphics will not do, you have to disable the onboard video chipset in your BIOS - how this is done depends on your computer and the BIOS version it has.
  • Oct 2, 2009, 12:45 AM
    blkjagg

    No I did not... how Is this done ?
  • Oct 2, 2009, 12:46 AM
    blkjagg
    OK... I Have a little more homework to do
  • Oct 2, 2009, 12:49 AM
    NeedKarma
    What's the make/model of your computer? Surely someone has done what you are doing, chances are you can find the answer on the 'net somewhere.
  • Oct 2, 2009, 07:43 AM
    seahwk83

    That was next suggestion, just need to get into the BIOS

    As mentioned, do you have the model of the computer

    When you first turn on the computer and see a splash screen, look in corners for info like:

    -Hit F12 or ESC, or some key function to allow you to get into BIOS or setup utility (sometimes this screen goes by fast, see if you can recognize the key combo)

    Once in BIOS, look through the settings using the arrow keys and look for On-Board video or similar, once/if found, move cursor over it with the arrow keys to highlight it and 'usually' hitting the enter key will give you options - Choose disable.

    Close and Save Settings change (Usually F10) but depends on options you have to work with there and computer will start with the on-board disabled and hopefully be able to get the drivers installed for you new card.

    Hope this helps and post back with whatever info you may come up with
  • Oct 2, 2009, 07:30 PM
    blkjagg

    I used the BIOS to set the PCI-E slot for the new graphics card. After bootup "new hardware found" installation wizard comes on.I don't have the CD for the graphics card just the drive download.How do I complete the "HARDWARE" installation. Perhaps this will solve the original problem w/the driver recognition.
  • Oct 3, 2009, 02:59 AM
    NeedKarma
    Just cancel the Hardware installation wizard. Your Desktop will look all blocky and large, that's OK. Find the drivers you downloaded and run the installation for them. You'll be asked to reboot and all should be OK then.
  • Oct 3, 2009, 07:37 AM
    blkjagg

    Thanks... I followed your instructions and when I attempt to install the drivers I get the following error message [THE NVIDIA setup program could not locate any drivers that are compatible with your current Hardware] when I scan my computer it still recognizes the original integrated onboard graphics. The new PCI-E graphics card is in use (monitor is connected to it) I can't install the drivers B/C the computer doesn't no the new card is already in use.I'm Never able to complete the HARDWARE installation.
  • Oct 3, 2009, 08:40 AM
    seahwk83

    Try going into device mgr and see if the on-board video is still seen there

    Right click on my computer, properties, hardware tab, device mgr
    -Look under display adapters, what do you have there?

    If you see your on board video, try to right click and choose disable if that option is avail

    What model computer are you using?
  • Oct 3, 2009, 08:02 PM
    blkjagg

    COMPAQ PRESARIO SR1910NX
    MBoard A8N-LA(Nagami2L)
  • Oct 3, 2009, 08:27 PM
    seahwk83

    See if this applies

    Right click on my computer, properties, hardware tab, device mgr
    -Look under display adapters, what do you have there?

    If you see the on board adapter listed there, double click on it
    -On bottom, you will see Device Usage
    -Change this to "Do Not Use This Device"
    -Click OK

    Now reboot with new card in and attached and see if you can get it installed

    Make sure if option to disable on board video is in BIOS, that is also disabled
  • Oct 3, 2009, 11:52 PM
    blkjagg

    I see

    Network adapters
    NVIDIA nForce networking controller(REDX)
    NVIDEA Network Bus Enumorator
    OTHER DEVICES(IN YELLOW)
    video controler (vga compatable) in yellow w/redX
    I tried your suggestion no luck... Thnx
  • Oct 4, 2009, 12:20 AM
    seahwk83

    Try this

    Right click on the vga compatible device and choose uninstall and say OK - close out device mgr and now try to install the driver.

    If that does not work, restart computer, check BIOS to make sure on board disabled and then go to windows and check device mgr again to see it the VGA comes back and is in yellow.

    If so, which driver did you download from above links.
  • Oct 6, 2009, 09:25 AM
    blkjagg

    Tried your idea the VGA comes back in yellow every time... In the bios I chose the PCI-E slot. LOCATION of card. Is there another way to turn the onboard video off ?

    A8N-LA Mother (Board)

    AWARD BIOS
  • Oct 6, 2009, 09:36 AM
    seahwk83

    Here you go, this is from HP and found using your model #
    Installing or Replacing a Video Card Compaq Presario Media Center SR1910NX Desktop PC - HP Customer Care (United States - English)
  • Oct 6, 2009, 09:42 AM
    NeedKarma
    Does this guide help?
    Adding or Replacing an Expansion Card (Video Card, Sound Card, etc...) Compaq Presario SR5099CF CTO Desktop PC - HP Customer Care (United States - English)
  • Oct 6, 2009, 09:44 AM
    NeedKarma
    LOL! Sea,
    That'll teach me to multitask and keep the thread open for a while.
  • Oct 6, 2009, 09:46 AM
    seahwk83

    HP 'usually' does have good support info as well as you can chat with someone live there
  • Oct 6, 2009, 11:02 AM
    blkjagg

    That's my next step, Thanks guys
    I have one last line of questions.
    Under Device manager I should have Display adapter... I don't. I have Network adapter and Nvidea network Bus numerator?
    Are either of these my Display adapter?
  • Oct 6, 2009, 01:48 PM
    seahwk83

    Is the card working properly? And show up when you go to display properties in control panel under the settings and then the adv button? (is the card present there?)

    The bus controller would be installed as a PCI driver for the Nvidia PCI device (video card) So that would be expected. Does the Bus have a yellow mark or seems to be fine?
  • Oct 6, 2009, 05:26 PM
    blkjagg

    The card works OK but is definitely a little off.I went to control panel and didn't notice "settings" or "display properties" no yellow marks at all.
    "nvidea network controler" has red(X) .I've changed the settings in the BIOS(PCI-E) as directed. I still believe XP doesn't acknowledge/recognize the new PCI-E video card even though the monitor is pluged into it.ALL indications are that XP "thinks" it's still using the original integrated video"card".
  • Oct 6, 2009, 06:51 PM
    seahwk83

    In control panel, the display Icon and then the settings tab and then the adv button at the bottom
    -the adapter tab
    -look at the adapter type, should be your card listed there
    -check out what you have listed there in the properties box

    Where you see the Red X, right click on that and choose uninstall and say OK and let it restart and when restarting go into BIOS and check below info

    Quote:

    In the BIOS, did you turn off all PCI or just change the primary graphics to PCI-e x 16?
    Once back in, check device mgr again to see if it returns and see if below helps out

    If does come back with X, right click and choose properties and the driver tab and choose update and let it search the web for updated drivers to see if it can find anything

    check out this page and click on Option 2 and see if anything comes of it
    Drivers - Download NVIDIA Drivers
  • Oct 7, 2009, 05:06 PM
    blkjagg

    When I look in the CP and click the adapter tab all properties are "unavailable"

    When I uninstall the redX and restart the redx is replaced w/yellowQmark. Under that--other devices Video VGA compatible also w/Qmark.

    In the BIOS all I changed was the Primary video adapter to PCI-E. Is it possible to turn off all PCI?
  • Oct 8, 2009, 12:33 AM
    seahwk83

    Have you tried to remove the ones with yellow/red marks in device mgr, then close device mgr and then run the driver that was downloaded?

    So uninstall the devices and then without restarting, try to install the downloaded driver
  • Oct 8, 2009, 12:34 AM
    seahwk83
    Did you go through all the steps here?
    Installing or Replacing a Video Card Compaq Presario Media Center SR1910NX Desktop PC - HP Customer Care (United States - English)
  • Oct 10, 2009, 09:29 AM
    blkjagg

    Thank you for all your assistance!
    Purchased new graphics card including installation CD everything went one,two,threesystem is working as intended.Thank you again.
  • Oct 10, 2009, 12:47 PM
    seahwk83

    Good to hear, glad all worked out even though had to get new card.

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