Help! I am new here and pretty computer illiterate! I use Windows XP with hi-speed internet. All was well until yesterday and now I am unable to access any part of Yahoo including my mail which is driving me crazy! I keep getting the error page "Cannot find Server". Did I do something to mess this up?

Is that the exact language of the error message? If not, what does it say verbatum?
Are you able to get to other websites? If so, on what Yahoo page do you get the error?

It is a full page that starts "Cannot Find Server" then there are suggestions like click on refresh or check your internet options, etc. It sits for a few minutes before I get the message. Also, my toolbar only says "attempting to retrieve buttons from Yahoo!". I can get on to any other website I choose, but cannot even get to Yahoo's home page.

Oops - my bad. I just got the message to come up again and it says "the page cannot be displayed" at the top. At the very bottom it sayd "cannot find server or DNS error".
Sorry...

I am having the same problem since yesterday morning. Something happened overnight that causes me not to be able to access any Yahoo page. My message also says "cannot find server" but my server is fine. I can go to any other page I like. I was able to check my e-mail at the library, so I know it is not Yahoo. I was told to clear my cookies and temporary files, which I did. I could then get to just Yahoo.com and the login page for e-mail, but that was all. Now it isn't letting me even do that.

Yahoo has made some changes lately and some things don't work on some computers. The computer at the library likely has an IT professional tweaking it and installing the latest updates. For those that don't have support, or worse yet, God forbid, don't use Windows or Mac, tough.

I don't know how to reconfigure my computer to work with the new Yahoo, let alone yours. You can at least hope Scott or somebody else here can help you. I just want to let you know what is going on.

Does this mean that I am no longer going to be able to use Yahoo for my e-mail? You would have thought they would have sent a mass mailing to account holders to let them know of the changes and what to do if you experienced problems. I am lost without my mail!

Does all the other websites work fine? Try another browser like opera or firefox

The first step is to purge your cache and delete all Yahoo cookies. Go to Tools>Internet Options and delete Files under Temporary Internet files. Nest go to Start>Search and search on Yahoo and delete any Yahoo fiels in your cookies folder.

You should also make sure you have all your Windows Updates.

I did a search for Yahoo in all files and folders. Over 700 came up. How do I know which ones are cookies that I should delete and which ones are files that I need to keep? There were 3 files that began with cookie, but I didn't see a specific folder labeled cookies. Thanks for your help.

Jam a very easy way to clear out your internet cache is from within Internet Explorer,Tools > Internet Options and then delete all temp files, cookies and history from the general tab.
CCleaner is a free app that will also help you in this as well as removing other "junk" from your system and does a dgod job of registry clean up as well.

I ran CCleaner and deleted all cookies and temp files. It still isn't working. When I go to Yahoo.com and click on one of their news articles, it gives me the same error message, so it's not just the e-mail. It seems to be all of Yahoo. What's really weird is that Yahoo messenger does work. Do you have any other suggestions? Thanks.

I did everything as suggested... cleared the cache, updated windows, ran CCleaner. I can now get to my Yahoo sign in page. When I try to sign in, I am still getting the same "Page Cannot be Displayed" message. This is so frusterating! Any more ideas?!

Hmmm.
OK if you can open YIM have you tried follow the mail link from there ?

Does this give the same issue?

Same thing... I can't get anywhere in Yahoo.

Same for me.

When I search, most of the files with Yahoo in the name are in DocumentsAnd Settings\Username\cookies. That's what you should delete.

I made sure all the temp files and cookies were deleted and it still isn't working.

ScottGem - I went in and deleted the cookie files the way you said. I am sure this is helping my computer somehow :) but it still isn't allowing me access to my e-mail. Is there a way I can get ahold of Yahoo and would it do any good? Can I retrieve my current e-mail from that account and then close it and go elsewhere? I would rather not if there is any way to fix this. I am sure Jam and I can't be the only ones experiencing problems with this? Thanks to all who are trying to help us!

I know I've been using Yahoo for years and never encountered this. The only way to contact Yahoo is to go through their help screens until you get to where you can e-mail them.

You aren't the first to report problems like this, but its generally been fixed by the methods we've suggested. Its definitely a configuration issue on your machine, but I'm not sure what else. You could try lowering your security to see if that helps.

Well, I tried to e-mail Yahoo to ask for help, but you have to login to e-mail them and it won't let me. I guess I will have to go to the library and use their computer. Thanks everyone for trying. If you think of anything else, please let me know.

Try [email protected]

I e-mailed them from my hotmail account, but haven't heard back. If I do, I will let everyone know what they said. Thanks for the address.

They wrote back and asked for my browser type and version and what version of Windows I use. I told them, so maybe they will get back to me today.

Yahoo wrote me back. I tried everything they suggested and I ended up having to install a new browser. I had been using Internet Explorer and as soon as I tried Netscape Navigator, Yahoo worked! I hope this helps someone else. I copied the e-mail Yahoo sent me. Thanks to everyone who helped with this problem.


Thank you for contacting Yahoo! Customer Care.

If your cookie is not being accepted correctly, you will be signed out
Of your Yahoo! Account as soon as you move to a different web page.
This is what is likely blocking your current ability to sign in or stay
Signed in.

There are a number of reasons your cookie may not be set properly.

1. The date on your computer may not be set correctly. Since cookies
Rely on dates, a computer with an incorrect date may mislead your
Browser into forgetting about your cookie. To fix this, simply set the
Correct time and date on your computer.

2. Your browser may not be set to accept cookies. Most browsers have
The option of either accepting all cookies, showing an alert before
Accepting a cookie, or not accepting cookies at all. In order to use
Yahoo! Services that use cookies, your browser must be set to accept all
Cookies without alerts. If your browser gives you the option to accept
All cookies, you should choose it. If your browser gives you the option
To show an alert before accepting a cookie, you should not select it.

Below are the setting instructions for several popular browser types.
When making these adjustments, be sure to confirm any changes you make
By clicking the OK button in the Options windows.

Internet Explorer 6.0:

1) Click on the "Tools" menu, then select "Internet Options"
2) Click on the "privacy" tab and then click on "advanced"
3) There should be a check mark next to "Override automatic cookie
handling, and "always allow session cookies". Make sure for First and
Third Party cookies "accept" is selected.
4) Click OK, and OK again to exit.


If you have checked your cookie settings, and you are still experiencing
Problems:

1) You may have installed an application that monitors/blocks cookies
From being sent. These include virus protection software, etc. To
Remedy this, simply disable the monitoring application before signing
in.

2) You may be behind a firewall that doesn't allow you to receive
Cookies. This is sometimes the case for users connecting from a business
Intranet that limits cookie acceptance for security reasons. To check
If this is a factor, contact your system's administrator.

3) Your browser and/or your browser's cookie files may be corrupted.
Try shutting all of your browser's windows, then deleting the cookie
Files in your browser's directories.

4) The easiest solution may be to try another browser (if you have one)
On your computer. You may wish to reinstall your current browser as well
By finding the original installation file and repeating the install
Process. As a last resort, you can download a new browser, or an updated
Version of your present browser, from the web. (Note that this may take
Awhile, depending on your modem's speed.)

Thank you again for contacting Yahoo! Customer Care.

Thanks for the info . Definitely help :)