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-   -   Yahoo problems (https://www.askmehelpdesk.com/showthread.php?t=36914)

  • Oct 15, 2006, 01:34 PM
    jam01
    Well, I tried to e-mail Yahoo to ask for help, but you have to login to e-mail them and it won't let me. I guess I will have to go to the library and use their computer. Thanks everyone for trying. If you think of anything else, please let me know.
  • Oct 15, 2006, 04:10 PM
    labman
    Try [email protected]
  • Oct 16, 2006, 09:27 AM
    jam01
    I e-mailed them from my hotmail account, but haven't heard back. If I do, I will let everyone know what they said. Thanks for the address.
  • Oct 18, 2006, 04:40 AM
    jam01
    They wrote back and asked for my browser type and version and what version of Windows I use. I told them, so maybe they will get back to me today.
  • Oct 20, 2006, 05:45 AM
    jam01
    Yahoo wrote me back. I tried everything they suggested and I ended up having to install a new browser. I had been using Internet Explorer and as soon as I tried Netscape Navigator, Yahoo worked! I hope this helps someone else. I copied the e-mail Yahoo sent me. Thanks to everyone who helped with this problem.


    Thank you for contacting Yahoo! Customer Care.

    If your cookie is not being accepted correctly, you will be signed out
    Of your Yahoo! Account as soon as you move to a different web page.
    This is what is likely blocking your current ability to sign in or stay
    Signed in.

    There are a number of reasons your cookie may not be set properly.

    1. The date on your computer may not be set correctly. Since cookies
    Rely on dates, a computer with an incorrect date may mislead your
    Browser into forgetting about your cookie. To fix this, simply set the
    Correct time and date on your computer.

    2. Your browser may not be set to accept cookies. Most browsers have
    The option of either accepting all cookies, showing an alert before
    Accepting a cookie, or not accepting cookies at all. In order to use
    Yahoo! Services that use cookies, your browser must be set to accept all
    Cookies without alerts. If your browser gives you the option to accept
    All cookies, you should choose it. If your browser gives you the option
    To show an alert before accepting a cookie, you should not select it.

    Below are the setting instructions for several popular browser types.
    When making these adjustments, be sure to confirm any changes you make
    By clicking the OK button in the Options windows.

    Internet Explorer 6.0:

    1) Click on the "Tools" menu, then select "Internet Options"
    2) Click on the "privacy" tab and then click on "advanced"
    3) There should be a check mark next to "Override automatic cookie
    handling, and "always allow session cookies". Make sure for First and
    Third Party cookies "accept" is selected.
    4) Click OK, and OK again to exit.


    If you have checked your cookie settings, and you are still experiencing
    Problems:

    1) You may have installed an application that monitors/blocks cookies
    From being sent. These include virus protection software, etc. To
    Remedy this, simply disable the monitoring application before signing
    in.

    2) You may be behind a firewall that doesn't allow you to receive
    Cookies. This is sometimes the case for users connecting from a business
    Intranet that limits cookie acceptance for security reasons. To check
    If this is a factor, contact your system's administrator.

    3) Your browser and/or your browser's cookie files may be corrupted.
    Try shutting all of your browser's windows, then deleting the cookie
    Files in your browser's directories.

    4) The easiest solution may be to try another browser (if you have one)
    On your computer. You may wish to reinstall your current browser as well
    By finding the original installation file and repeating the install
    Process. As a last resort, you can download a new browser, or an updated
    Version of your present browser, from the web. (Note that this may take
    Awhile, depending on your modem's speed.)

    Thank you again for contacting Yahoo! Customer Care.
  • Oct 20, 2006, 06:12 AM
    invisibleman_productions
    Thanks for the info . Definitely help :)

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