I retained an attorney 3 weeks ago for a custody matter with my former husband. All communication has been through email and my attorney has drafted 2 petitions and 1 letter. My attorney called me and told me that another attorney in their firm had a consultation with my former husband. She said that when they ran the "check" prior to the consultation, they had the name wrong so they did not realize he was my former husband until he filled out information and requested a retainer agreement. Now there is a conflict of interest and they must withdraw as my attorney and all petitions, letters, etc must have their name removed and mine replace if I want to use them. Unless they get a consent form signed by him (which he will not do) they cannot represent me. I was furious after a few days and sent an email requesting a refund of my retainer in full. The response I received was not a good one and stated not only would I not receive a "full" refund, but they do not have to give me a refund at all. Barely any work was done and she is telling me more then half my retainer was used and I may not get a refund at all. Is this true? Can they keep part or all of my retainer? Please help! Thanks!