For the past 3 days I have had problems with Outlook Express. When I send an email or respond to an email, it goes out (I can see the Nortan scanning window) and then automatically goes into my outbox and every time I check mail, it sends it out again and again and again. A friend told me that she got 42 copies of one of my emails.

Althoug the email goes out (repeatedly) it never shows up in the SENT mail box.

I have had to go itno the Outbox after each email and delete the smeil or move it to Drafts. It won't even allow me to drag it to sent mail.

Neil

Try this, it worked for me.
On your OE got to Tools>accounts>mailtab>double click the account name>advanced tab
Uncheck the box marked "Break apart messages....."

Hope this helps.

I tried making that change and breaking apart the messages. Still no luck! Thanks for your suggestion, however.

This is a weird problem.

Neil

Sounds like your computer has a mind of its own. You said you were running Norton so that should have picked up any viruses I hope.
Still, check out http://pcpitstop.com/pcpitstop/default.asp
There is a free online virus and spyware scan that might pick something up.
PG

Mind of its own, indeed. I have tried the those scan and spyware detection programs and still with the same result. I am going to delete my Norton program and reinstall to see if that works. Meanwhile, I have to keep remembering to manually delete each email I send. I forgot yesterday and sent a friend of mine 76 copies of the same email. He called me on the phone and said, "I know that the email you sent was important and you wanted me to respond ASAP, but did you really have to keep reminding me every 3 minutes?" Ah, technology!

I am having the Same problem as NeilScott. Don't feel bad! I was just directed here from another OE forum, and have tried compacting files and doing what PG mentioned above. If you have any other suggestions for this pproblem, let us know. NeilS, I useCharter for my broadband ISP... what are you using?

Welcome to computer hell, Daniel! Ground Hog day, etc. NO ONE seems to be able to figure this out. So --- I have to pay close attention when I send email, so that I immediately go to my outbox and delete what I just sent, otherwise, it's repeat city! I am still searching other sources and if I come up with something, I'll let you know.

Thanks NS (hope I can call you that!), but keep me in mind, and informed. We are in the same BOAT. By the way, who is your internet provider? Mine is Charter. Also, have you tried to uninstall & reinstall OE? I am afraid to... I have a ton of emails & addresses I'd hate to lose!

My provider is Comcast. I'm pretty certain that has nothing to do with the problem. I can go to their webmail site and send and retrieve without a problem. I have not reinstalled OE for the same reason: I can't afford to lose email or addresses. Are you using Norton email scanning?

Yes, I use Norton... but even though I unchecked the box saying to scan outgoing messages, the problem is still happening... this is getting frustrationg!

Also for NeilScott!
... but I did download a trial version of ScanDBX and the trial version only lets you know of problems it finds. The full version finds AND repairs. So after I did a scan, here is my report card:
FOUND:
#1.NETWORK CONNECTION TESTER: Some network connections could not be completed (due to my Norton, or so I assumed)
#2.EMAIL ACCOUNT SCANNER: ScanDBX has detected 3 errors in your email accounts (?? huh?? )
#3.MAIL STORE FILE SIZE TESTER: Warning, some of your OE mail store files are near the size limit.

I then cancelled the rest of the scan due to it SLOWLY doing it's thing.. . But if anyone has feedback.. .

OK, Daniel.. . I have SOLVED the problem! At least my problem and hopefully yours.

Last night my OE started sending 17 copies of everything. It went freaking nuts on me. So I had to make this a top priority. After removing all the Norton stuff today (which I now have to reload) it still did the same thing.

So, here is what I did:

I created a new mail box called "OLD Sent"

Then I went into my Sent box and since I have 3 years worth of sent email there, I highlighted 2006 sent emails and draged them into the OLD Sent folder. Then I did the same for 2005 and 2004. That freed up space in my regular SENT mailbox. And BINGO, problem solved!

The problem was (for me) my Sent Box was maxed out and would not take any more copies, sending all the outgoing mail to the Outbox, where it kept recycling. Does that make sense?
I hope it does!

Neil

... and need help. When I do this, I go to TOOLS>ACCOUNTS>MAIL TAB.
In MAIL TAB, it reads "mail.danscartoons.com" , I assume this is my identity? Now, I have logged into my email overseas when checking my messages and have used this name in the past.
Since I have decided to create a new identity, can anyone provide me with the simplest steps or how they would do this? Also, I already created a folder to EXPORT my IAF emails to but am curious as to what I should do next. This is very nerve racking!

Disregard my last post NS! I just see you solved yours... let me try your approach first!. I'll email if I have questions... thanks!

neilscott - U are the best!! This solved my problem 2. I renamed the file items (which was 2GB - The top size outlook express mail folder can handle) and everything is OK NOW. I searced all over internet a lot of times and only u had the right answer. Neither Microsoft did not. I am very happy now because of u...


Kostas - Greece

For the history I had WIN XP SP2 and outlook express 6.00.2900.2180 ver

It may not have helped him but It sure did it for me. My new Outlook Express aparently loaded with that boxed checked and was sending multiple unopenable photos when using the insert function

Quote:

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Originally Posted by neilscott

For the past 3 days I have had problems with Outlook Express. When I send an email or respond to an email, it goes out (I can see the Nortan scanning window) and then automatically goes into my outbox and every time I check mail, it sends it out again and again and again. A friend told me that she got 42 copies of one of my emails.

Althoug the email goes out (repeatedly) it never shows up in the SENT mail box.

I have had to go itno the Outbox after each email and delete the smeil or move it to Drafts. It won't even allow me to drag it to sent mail.

Neil

---

This is not an answer, but a reply. We have the same problem on one of our computers at work. Norton says not their problem, ISP says not theirs either. Yesterday, it sent 280 emails (the same one) to one person because the sender forgot to dump it from her outbox. You should, however, turn off all outgoing email scanning, regardless of whose it is, that is, Norton, McAfee, etc. We deleted the outbox.dbx file which gets recreated when you close and then open outlook again, but that does not work either. Don't want to call Microsoft because they want the credit card number first before they will talk to you... and speaking so someone in India is not what we want to do, especially for the arm and leg they charge.

I also use Charter. I've tried everything listed previously except a reload. I did save all my .dbx files and address book in a backup file, preparatory to a possible reload. To find your .dbx files, make sure your hidden files are not hidden (click in Search box), then copy them into a backup file

Neil, thanks so much. I was having this exact problem, tried your solution, and it worked. I'm now a new member to this site. Thanks again...

Quote:

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Originally Posted by neilscott

OK, Daniel . . . . I have SOLVED the problem!! At least my problem and hopefully yours.

Last night my OE started sending 17 copies of everything. It went freaking nuts on me. So I had to make this a top priority. After removing all the Norton stuff today (which I now have to reload) it still did the same thing.

So, here is what I did:

I created a new mail box called "OLD Sent"

Then I went into my Sent box and since I have 3 years worth of sent email there, I highlighted 2006 sent emails and draged them into the OLD Sent folder. Then I did the same for 2005 and 2004. That freed up space in my regular SENT mailbox. And BINGO, problem solved!

The problem was (for me) my Sent Box was maxed out and would not take any more copies, sending all the outgoing mail to the Outbox, where it kept recycling. Does that make sense?
I hope it does!

Neil

---

Are we sure it's OE that's sending those multiple messages? Do the multiple messages appear in your Sent box?

It may be your ISP, or its network, doing something odd.

It's common for servers to re-send messages whose download the server thinks was incomplete.

Did I understand right that NONE of the message you sent from Comcast Webmail were duplicated? That would shoot down my idea.

I had the same problem!
The Send Items.dbx file has reached the file size limit (2 GB) that the Outlook Express can handle it.
After send the email, OE can't copy to Send Items folder the mail that was send, and the mail stills at the Outbox folder.

All my steps to solve this problem:
- To backup mails inside the Send Items folder, I create a new folder and copy all mails to this new folder;
- Exit Outlook Express;
- Delete Send Items.dbx file;
- Start Outlook Express (OE Will create a new, and empty, Send Items.dbx file).

Tiago Lages

That same thing is starting to happen with my phone!

To PrairieGirl:

Your solution of un-checking the break apart messages button worked for me... Thanks!

The Sent folder for us was over 2GB. The answer to move and recreate the Sent items folder did the trick. Thanks.