Dave from Beckman Electric in Orange County CA says you have a open neutral conductor between the utility transformer and the main panel of the house causing the swimming pool to be the path of least resistance for all 120 volt electrical loads in your home. Have an electrician check the main panel and make sure there is a wire connecting the neutral conductor from the utility company to the neutral buss in your panel. If not the neutral is being completed through the grounded metal can of the service and the service is grounded to you pool causing voltage in the pool. If the electrician cannot find anything then do your multi meter check again testing the voltage as you turn on 120 volt lights and appliances in your home. If the neutral conductor is open you will notice the voltage rise as more 120 volt devices are turned on. You may have to get the utility company to check the connection of the neutral conductor at the transformer of other point of connection.

Did you ever solve the problem because I installed our pool the same year. It is a fiberglass pol and a saltwater system and we have had the same problem from day one. It has been regrounded 3 times and power company has checked everything twice. Everyone thinks I am crazy until the pool installer finally felt what I was talking about. I really want this fixed.

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Originally Posted by stanfortyman

Seems lot of folks have the same problem. I suggest you read this whole thread and see the links posted.

Jennifer, if you recently had this pool installed there is no reason you should feel anything. The bonding should have been done to the latest standards.

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I hate it when people say stuff like that. My electrical current happened the week after the pool was installed. And every electrition denies there is a problem. Until finally they feel it. And there is no power, the pool has been over grounded as precaution and still. A current. You should never be so ignorant to anser to something. "There is no reason for you feeling anything.

Reading the thread will help a lot of rewriting.
An Electrician needs to turn off each breaker till the circuit has be found, then locate where your hot is leaking/shorted to ground on that circuit.

Did anyone find what the problem was and if so how did you fix it?

Did anyone find what the problem was and how did you fix it?

The soulution may not be the same for you, I would click on the first page of this post and read through all pages. Good info.

Our shock also continued after we shut off ALL breakers to inside/outside. We killed all juice to the house etc. Finally had the power co. out and they felt it right away took measures and after some research determined it was stray voltage coming from a transformer near our home. The transformer was over 30 years old and they did some quick work on it and all shocks stopped. They said stray voltage can and will travel and of course a pool of water is like a magnet for it. Good Luck!

If the Power companies Ground/Neutral has voltage on it, it WILL go to all nearby houses as the Neutral usually always remains connected. Disconnect is for the Hots only, usually.

I bet the ground wire at the base of the pole holding the transformer was loose or broken.

Could be other reasons, but these wire to rod connections are right out in the open and take a beating.

June, thanks for the feedback, well stated.

Thank you. I hope they can find it as we are at the beginning of a heatwave!

Mkv, I have seen a phone line pinched on a bath tub that shocked when ringinh, can you disconnect phone from inside? At "D Mark"/demarcation point)where you can unplug inside wiring.
Try disconnecting cable also.

Electrician disconnected phone, catv, internet, etc. there was absolutely nothing working in our house. It has to be coming from somewhere else. Still waiting for utility to come back out.