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Originally Posted by RichardCF

Thanks, Alty. Basically I agree. But if I had to do it over again, I would probably have done it to keep the peace. Ultimately my responsibility is to my department. And I do think this person over reacted. It really was a case of everyone could have done better. it happens.

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It does. We're only human after all.

I'd fight this, because I really think you didn't deserve to be written up.

Please let me know how it goes. I'm on your side, sadly I can only offer support, nothing else.

Good luck.

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Originally Posted by Alty

It does. We're only human after all.

I'd fight this, because I really think you didn't deserve to be written up.

Please let me know how it goes. I'm on your side, sadly I can only offer support, nothing else.

Good luck.

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I will post when it gets resolved. Probably by mid week next week I should know something. I've already been told my jobs OK, because this isn't the norm for me. Just a bad day for everyone, I guess. Just irritating when things get so foolish.

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Originally Posted by RichardCF

I will post when it gets resolved. Probably by mid week next week I should know something. I've already been told my jobs OK, because this isn't the norm for me. Just a bad day for everyone, I guess. Just irritating when things get so foolish.

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That's the nature of the beast when it comes to a customer service oriented job. You can't make everyone happy.

Still, I don't see where you went wrong. Frankly, I'm ticked off about all of this. In fact, I think I'm more ticked off than you are. ;)

But please, let me know how it goes, and I wish you the best of luck resolving it.

After reading this, I will agree, the superivisor over reacted, but it is within their right to write you up. The customer, is the first priority at a business. Not fixing a cabinet, so if it had to wait till tomorrow to be fixed, helping or doing something about customer always comes first.

I doubt the boss/owner will remove the write up, since the supervisor had a right to do so, He may talk to the supervisor in private about it, but the issue will be that the supervisors right to give instructions and orders has to be respected. The owner would be amiss in allow an employee not to follow orders without penalty

Outcome was: Manager supported the front desk supervisor, but the higher ups - corporate - said that a supervisor from another department can only ask someone outside of their department to do something - but they can't enforce an insubordination charge if the person declining to help hasn't been rude or disrespectful. I was neither, so the write up is dead in the water.

Good. Thanks for letting us know.