Ask Me Help Desk - HP laptop updates and graphics issues.

HP laptop updates and graphics issues.

I recently received this laptop from a friend, it had not been turned on since 2010.
It is an Hp HDX premium series laptop
It has 4gb ram, 2 main hard drives, intel centrino 2, and its windows vista.

It was windows vista home edition, it would not reset through recovery, so I used my vista business edition restore disk.

When I started up it worked well enough, then it did automatic windows updates.
It needed 103 of them.

I let it go and do updates. Went fine. I started up the laptop after it was done, and when it turned on, after I sign in, the screen freezes and has colorful lines through it, then crashes.

It has nvidia geforce 9600m gt graphics card, however when I update the drivers, it crashes on the screen again.

I can't watch movies on the laptop because I don't have proper drivers.

I can't play games, because I don't have proper drivers.

This is what I get when I put in cmd ipconfig/all
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\heather>ipconfig/all

Windows IP Configuration

Host Name.. . : heather-PC
Primary Dns Suffix.. . :
Node Type.. . : Hybrid
IP Routing Enabled.. . : No
WINS Proxy Enabled.. . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description.. . : Intel(R) WiFi Link 5100 AGN
Physical Address.. . : 00-21-6B-3E-74-82
DHCP Enabled.. . : Yes
Autoconfiguration Enabled.. . : Yes
Link-local IPv6 Address.. . : fe80::5102:5d07:9b34:e55b%9(Preferred)
IPv4 Address.. . : 192.168.0.10(Preferred)
Subnet Mask.. . : 255.255.255.0
Lease Obtained.. . : Sunday, April 14, 2013 2:24:12 PM
Lease Expires.. . : Sunday, April 14, 2013 6:29:24 PM
Default Gateway.. . : 192.168.0.1
DHCP Server.. . : 192.168.0.1
DHCPv6 IAID.. . : 184557931
DNS Servers.. . : 71.9.127.107
68.190.192.35
24.205.224.36
NetBIOS over Tcpip.. . : Enabled

Ethernet adapter Local Area Connection:

Media State.. . : Media disconnected
Connection-specific DNS Suffix . :
Description.. . : Realtek PCIe GBE Family Controller
Physical Address.. . : 00-23-8B-21-E0-07
DHCP Enabled.. . : Yes
Autoconfiguration Enabled.. . : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description.. . : isatap.{B963A9BA-FC3A-44B0-96F9-2DF03E594
E80}
Physical Address.. . : 00-00-00-00-00-00-00-E0
DHCP Enabled.. . : No
Autoconfiguration Enabled.. . : Yes
Link-local IPv6 Address.. . : fe80::5efe:192.168.0.10%12(Preferred)
Default Gateway.. . :
DNS Servers.. . : 71.9.127.107
68.190.192.35
24.205.224.36
NetBIOS over Tcpip.. . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State.. . : Media disconnected
Connection-specific DNS Suffix . :
Description.. . : isatap.{BD99ACB0-10BA-46A1-9335-BC886B17A
360}
Physical Address.. . : 00-00-00-00-00-00-00-E0
DHCP Enabled.. . : No
Autoconfiguration Enabled.. . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description.. . : Teredo Tunneling Pseudo-Interface
Physical Address.. . : 02-00-54-55-4E-01
DHCP Enabled.. . : No
Autoconfiguration Enabled.. . : Yes
IPv6 Address.. . : 2001:0:4137:9e76:1422:2bc7:3f57:fff5(Pref
Erred)
Link-local IPv6 Address.. . : fe80::1422:2bc7:3f57:fff5%11(Preferred)
Default Gateway.. . : ::
NetBIOS over Tcpip.. . : Disabled

C:\Users\heather>

I don't know what else to put here about the computer, where to find the information needed to diagnose what is wrong. Please help.

Intel(r) core(tm)2 duo cpu p8600 @ 2.40GHz
Ram 4093
64-bit operating system

3 base system devices with yellow !
1 PCI data acquisition and signal processing controller
1 sm bus controller
3 unknown devices
All with yellow ! Under "Other Devices" in device manager.

Any help would be appreciated.

You can find the drivers for your computer on the hp support website:

http://www8.hp.com/us/en/support-drivers.html

If you are still having trouble then post the Hardware IDs and I will see if I can find the appropriate drivers for your machine. To find the hardware id's open device manager and right click on the devices which have the yellow exclamations next to them. Select properties and then click on the Details tab on the window that pops up. Click on the dropdown selection box and choose Hardware IDs and right click on the first one in the list and select copy. Then paste them into a reply here. Please post the Hardware ID of the graphics card too.

Furthermore, Could I have your computer's model number? And are you running 32 or 64 bit version of windows vista?

I have little problem finding the drivers and downloading them, its what happens after I download them that is the issue.

Ive downloaded the drivers from the website, perfectly. But whenever I get graphics updates, the screen crashes and resets the laptop in a loop.

Safemode works, but that's it.

Running 64 bit
Model number (I think) hp pavilion tk2510us OEM

As for the drivers
1) PCI\VEN_197B&DEV_2382&SUBSYS_3610103C&REV_00
PCI\VEN_197B&DEV_2382&SUBSYS_3610103C
PCI\VEN_197B&DEV_2382&CC_088000
PCI\VEN_197B&DEV_2382&CC_0880

2) PCI\VEN_197B&DEV_2383&SUBSYS_3610103C&REV_00
PCI\VEN_197B&DEV_2383&SUBSYS_3610103C
PCI\VEN_197B&DEV_2383&CC_088000
PCI\VEN_197B&DEV_2383&CC_0880

3) PCI\VEN_197B&DEV_2384&SUBSYS_3610103C&REV_00
PCI\VEN_197B&DEV_2384&SUBSYS_3610103C
PCI\VEN_197B&DEV_2384&CC_088000
PCI\VEN_197B&DEV_2384&CC_0880

4) PCI\VEN_8086&DEV_2932&SUBSYS_3610103C&REV_03
PCI\VEN_8086&DEV_2932&SUBSYS_3610103C
PCI\VEN_8086&DEV_2932&CC_118000
PCI\VEN_8086&DEV_2932&CC_1180

5) PCI\VEN_8086&DEV_2930&SUBSYS_3610103C&REV_03
PCI\VEN_8086&DEV_2930&SUBSYS_3610103C
PCI\VEN_8086&DEV_2930&CC_0C0500
PCI\VEN_8086&DEV_2930&CC_0C05

6) ACPI\ENE0100
*ENE0100

7) ACPI\HPQ0004
*HPQ0004

8) USB\VID_138A&PID_0001&REV_0372
USB\VID_138A&PID_0001

Under display adapters I only see standard VGA graphics adapter.

I believe one of the hardware Id's is the graphics card.

1) PCI\VEN_197B&DEV_2382&SUBSYS_3610103C&REV_00
http://ftp.hp.com/pub/softpaq/sp40001-40500/sp40221.exe
If that doesn't work, try here.
http://download.lenovo.com/ibmdl/pub...s/6jx107ww.exe

2) PCI\VEN_197B&DEV_2383&SUBSYS_3610103C&REV_00
Same as 1

3) PCI\VEN_197B&DEV_2384&SUBSYS_3610103C&REV_00
Same as 1

4) PCI\VEN_8086&DEV_2932&SUBSYS_3610103C&REV_03
https://downloadcenter.intel.com/Det...adType=Drivers
The first download link is probably the correct one.

5) PCI\VEN_8086&DEV_2930&SUBSYS_3610103C&REV_03
The Link from 4 should take care of this.

6) ACPI\ENE0100
http://ftp.hp.com/pub/softpaq/sp41501-42000/sp41901.exe
Give this a try.

7) ACPI\HPQ0004
http://ftp.hp.com/pub/softpaq/sp39001-39500/sp39123.exe
Give this a try.

8) USB\VID_138A&PID_0001&REV_0372
ftp://ftp.hp.com/pub/softpaq/sp41501-42000/sp41614.exe

None of these are display adapters.
1,2, and 3 are for the card reader. 4 and 5 are for the chipset. 6 and 7 are Power Configuration Drivers. 8 is for the fingerprint reader. You will have to follow the same method for the "Standard VGA Adapter" to obtain the HWID for the Graphics.

The model number you posted seems inaccurate. It is usually on the bottom of the machine, sometimes under the battery. Look for "Model NO:" or "Service TAG" or "Product"

If any of these drivers do not work, post back. They may not install in safe mode. You may be able to roll back the driver for the graphics in order to get the machine booting properly.

In device manager right click on the VGA adapter, click properties, and then the driver tab. Choose Roll Back or uninstall.

Good Luck.

Your model number should look something like this:

HDXX16-1001TX

However a service tag number is fine also.

Okay I will try the links and report back what happens after.

The only things on the back of the computer are as follows.

HPTX2000

KD480AV

Product: HP pavilion tx2510us OEM

Then there is a Microsoft product key.

Right now I am in normal mode, not safe mode. When I install graphics, my screen crashes and does not work normally. I will install from links given, and report if there is a change.

http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45117.exe

Try this one for your graphics.

Okay, no more devices with yellow !

This is what I did.

Uninstalled VGA; restart cpu; reinstalled automatically.

Installed Intel Chipset
Restarted
No change

Run sp39123 ; Hard drive protection
Restarted
No change

Run sp40221 ; JMB host controller
No restart

Run sp41614 ; finger printer
No restart

Run sp41901 ; EME CIR
"May not have installed"
Manual restart

No more unknown devices.

Will now try the graphics from the link. And will report back after that one.

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Quote:

Originally Posted by InfoJunkie4Life

http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45117.exe

Try this one for your graphics.

I tried this and it installed, no issed on restart however it said there was a warning during installation, as well as saying it may not have installed properly.

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This is what comes up when I do a graphics scan on nvidia. Normally when I install this, it crashes the screen. If I install and it crashes, what do I do to uninstall this? And can I do so in safe mode?

Please let me know before I install. Thank you.

The ATI comes with the catalyst control center and is not compatible with the nVidia software. It would be wise to uninstall anything nVidia. Without the warnings I cannot advise, however if there are still no exclamations in the device manager you're probably all right. Make sure the Graphics no longer says "Standard VGA" but more along the lines of ATI Radeon something or another.

Happy Computing!

It still says standard VGA in display.

Uninstalling anything Nvidia is a bad thing though isn't it? What effects will doing so have on my computer? Also when I try to run a game, it says failed to initiate Direct3D.

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This is my device manager

When you are installing the drivers are you just clicking on them to install? If that is the case you might want to try to right click and choose run as admin so long as you trust the source. Sometimes as a "user" you don't always have full access to everything when doing an installation.

ANother thing you can try directly in "Device Manager" is to choose "refresh" or Find new hardware. That should find your card. If you are working in safe mode only it may or may not recognize your card. Would be best to be in windows all the way as when in safe mode many drivers are not loaded in the machine only basic VGA drivers.

If everything seems to continue failing then you might need to wipe the hard drive and start fresh. Do you know someone with a Vista home version like you have already? Is the genuine windows sticker still on the bottom of your laptop ?

Please post the Hardware ID of "Standard VGA Graphics Adapter." Showing standard will not give you any errors, however, it does indicate that you are not using the full functionality of your graphics hardware. This may cause issues running games and/or other media applications. You may also notice that you can't increase the resolution of your display to its fullest available.

Does the computer boot normally now?

A lot of graphics will clash if they're different from what's specified. If you install Intel graphics software on a computer with a MSI card you may not be able to boot the computer or just receive errors. If you post the HWID then I can know exactly what graphics are installed on the computer and advise the proper software. Based on what info I have thus received I think it is some sort of ATI graphics not nVidia. Both the nVidia and ATI drivers were incompatible, otherwise you would have more information provided in the device manager, in the same way when you installed the driver for the "Base System Device" it changed into "SD Card Reader." The Direct3D is provided through the Graphics Controller, however, because the wrong driver is currently installed that feature is not available.

1 Attachment(s)

Quote:

Originally Posted by cdad

When you are installing the drivers are you just clicking on them to install? If that is the case you might want to try to right click and choose run as admin so long as you trust the source. Sometimes as a "user" you dont always have full access to everything when doing an installation.

ANother thing you can try directly in "Device Manager" is to choose "refresh" or Find new hardware. That should find your card. If you are working in safe mode only it may or may not recognize your card. Would be best to be in windows all the way as when in safe mode many drivers are not loaded in the machine only basic VGA drivers.

If everything seems to continue failing then you might need to wipe the hard drive and start fresh. Do you know someone with a Vista home version like you have already? Is the genuine windows sticker still on the bottom of your laptop ?

I am currently booted normally, not in safe mode.
Everything installs with permission, IE; I have to click allow for anything I install. Not sure if that's because of administrator rights or not.

I do not know anyone with the vista disc, mine is more then 5 years old at least. I have wiped the hard drive at least 3 times in less then a week. It is working best now, compared to before but it still gives me issues when it comes to the graphics driver. I installed the Nvidia and it installed, but when I booted up after, I had a black screen.

I restarted, safe mode, uninstalled, and rebooted again. Then it was fine, so it is definitely my graphics driver. It has a sticker on my laptop for Nvidia, and before it had Nvidia. When I did the scan on the website, as pictured in an earlier post, it showed me the driver/software I needed.

The sticker on the bottom of the laptop for Microsoft is in tact and is fine. Shows light wear, but is readable.

As for the Standard VGA hardware drivers, I will post the image for that. It also shows the Nvidia audio driver installed currently.

Try this driver here:

Drivers | GeForce
Or
http://ftp.hp.com/pub/softpaq/sp42501-43000/sp42635.exe

The model number provided doesn't match on HP's website and it makes it harder to find the proper drivers. I've run into this problem countless times. This is why I asked for the HWID's. They do not lie.

Let me know how the above links work!

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This is what happened after install from first link, will restart and see what happens.

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Okay installed, started up, and got a black screen then restart. Then I went into safe mode, no issues.

However any attempt to start normally ends in black screen and restart.

Try uninstalling PhysX from "Programs and Features" in the control panel.

If the computer still won't boot after that, remove anything nVidia from Programs and Features. You can also open up device manager and roll back or uninstall the Graphics driver (right click properties) and then reboot and try the first link again.

Are you positive you have a nvidia graphics card? What I looked up the specs for your machine it shows ATI Radeon HD 3200.

Here is where I got the info on it:

HP Pavilion tx2510us Entertainment Notebook PC | HP® Support

cdad, if the HWID he posted is correct then he does have nVidia.

https://developer.nvidia.com/sites/d..._ids_jan13.txt

Device ID 0649

Quote:

Originally Posted by InfoJunkie4Life

cdad, if the HWID he posted is correct then he does have nVidia.

https://developer.nvidia.com/sites/d..._ids_jan13.txt

Device ID 0649

It appears entirely possible that somehow there is a mistake being made by the report. If that card exists in the system and won't take the drivers then the card is corrupt. Or the system is reporting off the driver and not the actual card. And in going to "safe mode" only vga drivers are going to load.

At this point. It would be worth a trip to the HP site to check out alternatives. The site I posted leads to the OEM drivers for that machine.

Nvidia could have been an option and its not listed but with this much going on something is throwing a false flag.

Also when you say "would not reset through recovery" did you mean windows recovery or the HP recovery partition on the hard drive?

To reach the recovery partition press F11 after turning it on and before the windows logo.

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Is there a way for me to open up the laptop and find out if there is something wrong with the card? When I do a scan on the webpage for nvidia, it shows up with my card, it also shows up on safe mode.

And yes, I meant the recovery partition.

If replacing the graphics card might fix the issue, I would like to know where it is located in my laptop so I can do so.

Have you tried opening the recovery partition and does it in fact contain information on it?

What happens when you push F11 at the start of your machine?

When I double click, nothing shows up.

When I push F11 on start up it says at the bottom left "F11-system restore"
But then starts up normally.

It is not likely that it could be replaced, most laptops have embedded graphics controllers meaning they are soldered right to the motherboard. Although it is possible to replace the components, it really is not feasible.

HeatherP did you try the steps from my last post?
Ask Me Help Desk - View Single Post - HP laptop updates and graphics issues.

NVIDIA GeForce 9600M GT (M for mobile)
Next Generation Performance Notebook PC - NVIDIA | GeForce
Drivers | GeForce You could go here to use nVidia's auto-detect tool.

The HWID is derived directly from the hardware installed, not from the driver assigned to it. They don't lie.

Having more than one driver installed can make it difficult to install the proper one. It is important to uninstall the previous software associated with a driver before attempting to install the new one.

I did what you said in the post, and the graphics card is now installed, and it is automatically detected now by the laptop when I turn it on. However now I'm having a new problem. If I try to go on a website like YouTube, anything with video on it, lines of color appear and it restarts.

Try uninstalling flash. The when you go to YouTube it should direct you to install it and do a fresh install.

Or go here:
Adobe - Install Adobe Flash Player

You may also want to install adobe reader and java.

Reader is for PDF files and java makes active content on the web work.
Adobe - Adobe Reader download - All versions

Download Free Java Software

Beware of check boxes telling you to install additional software, it would be wise to un-check them.

I installed adobe and the computer still crashes when I try to play a game or watch anything.

Quote:

Originally Posted by HeatherP

I installed adobe and the computer still crashes when i try to play a game or watch anything.

Can you describe what your "crash" looks like? Is it freezing (locking up) or is it restarting or going blank and worst of all the bsod - Blue Screen of Death.

It only blue screened a handful of times through everything I did to it.
Normally the "crash" Would be a bunch of colorful lines through the entire screen in bunches, then a freeze, then restart saying it encountered a problem.
It only went blank after full updates and it only did so on start up, It has not happened after log in.

What I mentioned above has happened after log in. Directly after, before I can even do anything to try to prevent it. It started up a couple times with Nvidia installed, but when I tried to play a game it crashed again, as mentioned above with colorful lines.

Quote:

Originally Posted by HeatherP

It only blue screened a handful of times through everything i did to it.
Normally the "crash" Would be a bunch of colorful lines through the entire screen in bunches, then a freeze, then restart saying it encountered a problem.
It only went blank after full updates and it only did so on start up, It has not happened after log in.

What i mentioned above has happened after log in. Directly after, before i can even do anything to try to prevent it. It started up a couple times with Nvidia installed, but when i tried to play a game it crashed again, as mentioned above with colorful lines.

It sounds like your graphics card is messed up. If you go into windows does it stay on for long? Can you run nvidia diagnostics on it ?

Without Nvidia it stays on with no problems until I try to play a game. With it installed it runs okay until I try to play a game or watch a movie or YouTube.

I can try diagnostics, is it on the website? How do I replace it if it is messed up? Is there a way for me to actually see the card itself?

You should be able to right click on your main screen and a Nvidia menu should be one of the choices.

On some models you can replace it and as was pointed out some are hard soldered into place. You might check the manf website and see if it shows how to replace one if that option is available.

Is there any links you can give me? If not I can go look it up. Thank you.

Quote:

Originally Posted by HeatherP

Is there any links you can give me? If not i can go look it up. Thank you.

Link to a PDF file for your machine:

Ref'

http://h10032.www1.hp.com/ctg/Manual/c03182899.pdf

There is a high probability that one of your RAM modules is blown. That will cause all of the symptoms that you described. This is not uncommon with ddr2 and ddr3.

On boot up there should be a diagnostics option (Press F9 I think), that may give you some hint to weather or not this is the case. If it is not that, it is most likely the video memory.