Our ceiling fan switch clicks but the fan does not go on. When I opened the housing, I saw that there was 6 wires, 2 of which were white. One of the white wire was not connected, it could have caused the fan to stop working (?). I do not know where this white wire should be connected to as all the other wires are connected. Please help! Thanks. I do not know the model of the fan, only that it is about 20 years old.

Does the fan have a light? If not, it is normal that there will be a disconnected white wire.

Don't touch anything yet :)

General ceiling fan troubleshooting and help FAQ- Ceiling Fans N More (http://www.ceiling-fans-n-more.com/ceiling-fan-general-troubleshooting-and-FAQ.php)

We got a new fan as the old one was over 20 years old. Thaks for your reply.

Do you still have the old fan?