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bevv · Jan 4, 2007, 07:31 PM

My office tool bar is missing everything but file, help, and edit when I clicked on repair I followed directions and put in CD first it came upo that I was missing zf612707.cab and next time ki was missing sku 112.cab if I removed office from myt computer with add/remove, bought a new copy of student edition and reinstalled would I get a copy that worked I'm not sure if this problem started because I installed over a trial edition on my new computer and somehow screwed it up or some other happening I'm not a computer genius, I am taking online grad classes and don't have time to have "not functioning" office softward
Thanks in advance for any help you can provide
Bev

Dale F Wiley · Jan 5, 2007, 07:16 AM

Hi Bevv,

Why don't we try the simple thing first?

When Word starts misbehaving the prudent thing to do is to simply replace Normal.dot.
(Normal.dot is the default template for Word.)

If you have significantly modified or configured the Toolbars as I have you might want to make a backup copy of Normal.dot so you could restore it if necessary.
(If this is true there should already be a backup copy)

Delete Normal.dot

Close Word

Use the Find/Search Files or Folders feature of Windows Start, Find or Start, Search

All Files and Folders

Type in Normal.dot

Search Drive C:

Select Search or Find

You should see either Normal.dot or Normal in the search results depending on how you configured the Folders.

Delete it and if you see ~ormal.dot, ~$ Normal.dot.doc or ~normal.dot delete those also to your Recycle Bin.

When you start Word again it will create a new normal.dot that is the default Document1.doc.

Good luck.

Dale :-)

ScottGem · Jan 5, 2007, 07:19 AM

Deleting Normal.dot as Dale suggested is a good tactic. But if you have tried to reinstall unsuccessfuly, your install may be totally screwed. Where did you get the version of Office you installed? If it's a pirated copy, then by all means, uninstall, buy a legal version and install that.