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    Dmal's Avatar
    Dmal Posts: 1, Reputation: 1
    New Member

    Feb 25, 2009, 02:40 PM
    Error 1311: source file not found C:\downloads\
    When I try open word or any office file I get the following messages
    'preparing to install'...
    'configuring Microsoft office xp professional with frontpage'...
    And then
    'error 1311: source file not found C:\downloads\ verify the file exists and that you can access it'

    Word opens but it's a pain seeing this every time. Its only recently happened - don't think it is a virus as nothing comes on McAfee and there previously problems with a missing proplus.msi file.

    Any help would be appreciated.

    JBeaucaire's Avatar
    JBeaucaire Posts: 5,426, Reputation: 997
    Software Expert

    Feb 25, 2009, 06:07 PM

    Take a look here:

    "Error 1311: cannot locate source file" error message when you install a 2007 Office suite or Office 2003
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man

    Feb 25, 2009, 06:16 PM

    You can also try inserting your Office CD and running the Repair option.

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