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New Member
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Oct 18, 2010, 04:57 PM
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I can't connect to the internet after a system restore, both wireles and wired.
I did a system restore on my hp dv6000 laptop. My Norton virus scan had just ran out and I got a virus that blocked access to internet explorer and ctrl-alt-del. The system restore only went back 3 days but when completed, I cannot access the internet through any means.
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Internet Research Expert
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Oct 18, 2010, 04:59 PM
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You may have to reinstall the drivers again for it. If the virus infected those files a system restore might not have overwritten them.
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New Member
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Oct 18, 2010, 05:29 PM
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Originally Posted by califdadof3
You may have to reinstall the drivers again for it. If the virus infected those files a system restore might not have overwritten them.
The laptop didn't come with any driver discs and I am a computer illiterate. How do I reinstall drivers without discs?
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New Member
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Oct 18, 2010, 06:05 PM
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Ok, I figured out how to uninstall and reinstall drivers. Still no luck. The computer connects to the network but not to the internet. It says "local access only"
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Internet Research Expert
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Oct 18, 2010, 06:16 PM
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Try rebooting your modem / network device. Then turn your laptop on to connect.
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New Member
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Oct 18, 2010, 06:28 PM
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Tried that too, still no change.
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Internet Research Expert
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Oct 18, 2010, 06:31 PM
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Ok, Did you try going to internet explorer and try to go to a website. It should give you the option when it fails to repair the connection.
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New Member
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Oct 18, 2010, 06:54 PM
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Yes, it runs it's diagnostic and says to call my ISP. I called the ISP, they say the evidence that it's not their network is that other computers are working on it.
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Internet Research Expert
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Oct 18, 2010, 06:56 PM
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Originally Posted by TheCoachJason
Yes, it runs it's diagnostic and says to call my ISP. I called the ISP, they say the evidence that it's not their network is that other computers are working on it.
Are you using that connection now? Did you receive a disk from your isp? You might have to install that also by creating a network connection.
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New Member
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Oct 18, 2010, 06:58 PM
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I may have to dig the disk out of mothballs. Thanks a million for your help. I'll let you know tomorrow how it goes.
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Internet Research Expert
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Oct 18, 2010, 07:00 PM
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Your welcome.
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New Member
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Oct 19, 2010, 03:22 AM
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Ok, tried that, still no change. Do you think that downloading a new version of the drivers onto another computer and then x-ferring them to the broken one might work?
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Internet Research Expert
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Oct 19, 2010, 02:50 PM
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No that wouldn't be a good idea. When you try to connect wireless does it show up as a network?
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New Member
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Oct 19, 2010, 07:00 PM
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Yes but it says unidentified network and in the network and sharing center it only connects to modem not to internet
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