Ask Experts Questions for FREE Help !
Ask
    XPuser1505's Avatar
    XPuser1505 Posts: 1, Reputation: 1
    New Member
     
    #1

    Jan 5, 2009, 04:06 AM
    Problems with XP system restore
    Hi there,
    I have a problem with my PC running Windows XP. There is a piece of malware on it that has prevented me from accessing my Outlook mail. I have solved the problem temporarily before by doing a system restore to 10th December, but eventually the malware comes back and I can't access Outlook again (Outlook opens fine, but there are no mail accounts set up).

    I have since found out how to remove the malware, but now I can't restore my PC to a date prior to beginning of January this year and so still can't access my email even though the malware is now removed. For reference the malware in question is SpamBlockerUtility. It is not possible to roll back the months using the back arrow in the calendar. Does it auto-archive the previous year?? If so, how do I get at it?
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member
     
    #2

    Jan 5, 2009, 07:47 PM

    No, if the restore point is not there it may have been overwritten as restore points can take up to 12% of your hard drive space and if restore points reach that 12%, the oldest one is overwritten.

    What you can do is try a repair installation - no data will be lost

    Repair Installation
    A Repair Install will replace the system files with the files on the XP CD used for the Repair Install. It will leave your applications and settings intact, but Windows updates will need to be reapplied.

    A Repair Install will replace files altered by adware and malware, but will not fix an adware, malware problem.
    Perform a Repair Installation
    chaosmaster1's Avatar
    chaosmaster1 Posts: 294, Reputation: 12
    Full Member
     
    #3

    Jan 6, 2009, 05:36 PM

    This may help you solve your problem download and install malwarebytes antimalware and run it under normal mode and then later boot into safemode and run it then do your restore and do the same process over again and once you get rid of it delete all system restore files and create a new one

Not your question? Ask your question View similar questions

 

Question Tools Search this Question
Search this Question:

Advanced Search

Add your answer here.


Check out some similar questions!

System restore won't restore [ 5 Answers ]

Can anyone help me to restore to earlier point, each time I try it goes through motions then say canot restore.:confused:

System restore - unable to restore [ 2 Answers ]

I have tried to use the system restore. It keeps coming back cannot be restored. I have created a date and then tried to restore and still says it is unable to restore. Any suggestions?

System Restore [ 1 Answers ]

I have WIN XP, Service Pack 2. When I go to System Restore, there are no earlier restore points to go to. I have always had earlier points to choose from. Is there something wrong with the program? Thanks.

System Restore [ 1 Answers ]

Hiya Shipmates Got a problem and hope someone can help. When a restore point is created on my Pc, either manually or when using Windows update, the bold date has gone the next day. System restore IS enabled, I have well over the minimum 200Mb of disk space that is recommended, have Ad-Aware,...

System Restore [ 3 Answers ]

My Restore folder is taking up a ton of space (almost 13 GB of my 20 GB drive) and I'd really like to get rid of it. Is it safe to delete this folder? Edit: I'm on Windows Me and I've already tried turning system restore off.


View more questions Search