Ask Experts Questions for FREE Help !
Ask
    Andreaneedshelp's Avatar
    Andreaneedshelp Posts: 3, Reputation: 1
    New Member
    		  
    #1

    Jan 23, 2010, 04:56 AM
    I cannot download anything on my computer!
    I am trying to download the lates itunes on my computer, but my computer won't let me. It says I need Windows XP, but I have that already. I think it's because my computer is quite old and has a celeron processor. I also didn't have it connected to the internet for about a year last year, so I think that caused the problem because I don't think I have the latest version of Installer. When I am on Facebook I am constantly asked to upgrade my browser, but I can't! I tried to download a new Installer today, but again I couldn't do that. I need your help!
    Scleros's Avatar
    Scleros Posts: 2,165, Reputation: 262
    Hardware Expert
    		  
    #2

    Jan 23, 2010, 08:04 AM

    The iTunes' system requirements list Windows XP Service Pack 2, Vista, or Windows 7. What XP Service Pack level are you running? Right-click My Computer and choose Properties to find out.

    Also what web browser version are you using? The version is available from the browser's Help Menu > About or thereabouts.

    Having a Celeron processor will not affect the ability to download general purpose software like iTunes. Your computer may have low performance as a result but that is an entirely different issue.
    Attached Images
     
    Andreaneedshelp's Avatar
    Andreaneedshelp Posts: 3, Reputation: 1
    New Member
    		  
    #3

    Jan 23, 2010, 08:29 AM

    Hello! Thanks for getting back to me. My XP Service Pack Level is:

    Microsoft Windows XP
    Home Edition
    Version 2002
    Service Pack 1

    And the Browser version is:

    6.6.2800.1106.xpsp2.020921-0842

    Is there anything I can do? I would like to avoid buying a new computer if possible!
    J_9's Avatar
    J_9 Posts: 40,298, Reputation: 5646
    Expert
    		  
    #4

    Jan 23, 2010, 08:33 AM
    I think, and I'm not very computer literate, you can download the Service Pack 2 here:

    Download Windows XP Service Pack 2: XP SP2 (Full package)
    Scleros's Avatar
    Scleros Posts: 2,165, Reputation: 262
    Hardware Expert
    		  
    #5

    Jan 24, 2010, 09:56 AM
    When downloading software from a third-party source, scanning first with antiviral software is prudent.

    The full Service Pack 2 is also available directly from Microsoft from the download center* or via Windows Update found on the Internet Explorer Tools menu. A service pack update is a major change to your computer, please backup any important data before proceeding with the update. I suggest the following sequence of steps:
    1. Download and apply Windows XP Service Pack 2.
    2. Download and install Internet Explorer 7.
    3. Run Windows Update and apply all high-priority updates.
    4. Download and install iTunes.

    Then, the following is recommended but not required:
    1. Download and apply Windows XP Service Pack 3.
    2. Download and install Internet Explorer 8.
    3. Run Windows Update and apply all high-priority updates.


    Additional Info:
    How to obtain the latest Windows XP service pack

    * Note to all readers: The software updates linked above are for the U.S. English version of Windows XP. Updates for any other localized Windows XP operating system versions should be obtained from the respective regional Microsoft web site.
    Andreaneedshelp's Avatar
    Andreaneedshelp Posts: 3, Reputation: 1
    New Member
    		  
    #6

    Jan 26, 2010, 01:52 AM
    Thank you so much Scleros and J_9! You have both been very helpful.
    I backed up my files and then downloaded Service Pack 2 and the latest Internet Explorer. I then successfully downloaded itunes!!
    I'm really pleased, thanks again for your help - you saved me from having to take my laptop to a computer shop!
Not your question? Ask your question View similar questions
 

Question Tools Search this Question
Search this Question:

Advanced Search

Add your answer here.


Check out some similar questions!

Computer won't download [ 3 Answers ]

My computer will not let me download anything. It says the security will not let it, (do not understand) did not change anything in settings, and was downloading things before help

My computer won't download anything. [ 1 Answers ]

I have a 2006 Hp laptop (vista home premium). Geek squad downloaded everything I need on the computer when I bought it. They did not give me any cds with computer but recovery cds and windows update. It had problems (virus) so I had to recover it to factory settings. Everything was working fine on...

Computer does not download anything [ 2 Answers ]

Computer does not download

Computer will not download anything. [ 1 Answers ]

My computer is being wonky. Ok, so I'm not really good a computers... but, I cannot download anything at all! I try to download, and it gives me the option of "save" or "run" (usually) and I usually click run. It downloads, really fast, but then the box goes away and nothing happens. I use Windows...

Computer won't let me download [ 1 Answers ]

Every time I try to download something, like Java or spyware, or anything like that, a box pops up, kind of like the box that pops up on internet explorer and it says what an error has occures and tells me to try again later and send error report. Please help I can't listen to music or watch...

View more questions Search