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    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
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    #1

    Aug 29, 2015, 03:30 AM
    Bug in Windows 10?
    I have a Dell 2-in-1 (both tablet with touch screen, and monitor with keyboard and mouse) and about once a week or so either touch ability or the mouse stops working, and I have to restart.
    However, with Win 10, restart hangs in a grey screen indefinitely, and hitting the start button has no effect, and I have to unplug and plug back in.
    This has happened every time. About 4 times since I installed Win 10.

    Is anyone familiar with this?
    Any idea if this is specific to the Dell 2-in-1?
    Is it worth reporting as a bug?
    How do I do so?
    Curlyben's Avatar
    Curlyben Posts: 18,482, Reputation: 1857
    Admin & Wine Expert
     
    #2

    Aug 29, 2015, 03:35 AM
    Unfortunate issue when upgrading rather than a fresh install..

    Have you made sure that all your drivers have been upgraded ?
    Check the Dell website for specific drivers for your model.
    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
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    #3

    Aug 29, 2015, 05:26 AM
    The Dell site says that if I had 8.1, there is no need for new drivers. I had 8.1 (it came with the Dell).
    On the other hand, a commercial site ran a scan and said I needed a new driver ($30). Wonder why I should believe that?

    I could go back to Dell and re-install the 8.1 driver, but would rather avoid more problems, so won't.
    Anyway, thanks.
    Curlyben's Avatar
    Curlyben Posts: 18,482, Reputation: 1857
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    #4

    Aug 29, 2015, 05:56 AM
    Go for the driver re-install, it's not going to do any harm.

    As for these driver scan programs, they are mostly vapourware...
    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
    current pert
     
    #5

    Aug 29, 2015, 07:51 AM
    OK, later, when I have enough ice cream in my freezer.
    Curlyben's Avatar
    Curlyben Posts: 18,482, Reputation: 1857
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    #6

    Aug 29, 2015, 07:53 AM
    How often do you reboot your system ?
    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
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    #7

    Aug 29, 2015, 10:17 AM
    Whenever something freezes or doesn't respond, like touch or mouse. Twice a week at most, maybe average once every 7-9 days.
    Curlyben's Avatar
    Curlyben Posts: 18,482, Reputation: 1857
    Admin & Wine Expert
     
    #8

    Aug 29, 2015, 10:20 AM
    That could be part of the problem, especially with a brand new OS..
    Try a weekly reboot, say Sat night, and see if that helps.
    Catsmine's Avatar
    Catsmine Posts: 3,827, Reputation: 739
    Pest Control Expert
     
    #9

    Aug 29, 2015, 02:27 PM
    Avast Anti-virus freeware has a boot scan option, so you can do most of your maintenance all at once: Reboot, install updates, virus scan, all of it.
    cdad's Avatar
    cdad Posts: 12,697, Reputation: 1438
    Internet Research Expert
     
    #10

    Aug 30, 2015, 06:09 AM
    You may want to check your settings. Some systems to save energy are set to go to sleep even on a live screen. If this is happening then just change the effected systems settings.
    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
    current pert
     
    #11

    Aug 30, 2015, 06:24 AM
    My sleep setting is longer than it takes to reboot.
    At 3:15 am I woke up and the screen was the Dell logo and dots turning, as though installing something. I waited 50 minutes before pulling the plug.
    cdad's Avatar
    cdad Posts: 12,697, Reputation: 1438
    Internet Research Expert
     
    #12

    Aug 30, 2015, 01:21 PM
    Quote Originally Posted by joypulv View Post
    My sleep setting is longer than it takes to reboot.
    At 3:15 am I woke up and the screen was the Dell logo and dots turning, as though installing something. I waited 50 minutes before pulling the plug.

    Ouch ! If it was installing updates of some kind then it is a big no no to turn it off while in process. That can be part of the problem. If drivers didnt get installed correctly.

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