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    mmi727's Avatar
    mmi727 Posts: 13, Reputation: 1
    New Member
     
    #1

    Oct 15, 2011, 04:31 AM
    What's tangibility?
    ? you? 3/4? tangibility
    tickle's Avatar
    tickle Posts: 23,801, Reputation: 2674
    Expert
     
    #2

    Oct 15, 2011, 08:23 AM
    Are you asking what the word 'tangibility' means? If so, it means something that is easily detectible with touch, sight, etc.

    I don't know what you mean by?? you?3/4??
    Tick
    mmi727's Avatar
    mmi727 Posts: 13, Reputation: 1
    New Member
     
    #3

    Oct 15, 2011, 09:13 AM
    Thanks for your attention
    I know the meaning of tangibility but I'm looking for a mean which use in airline industry.
    In airline industry used some standard (criteria) like: tangibles,assurance,responsiveness,reliability and empathy. So I want to know how can the tangibles can be a standard for this industry?
    Thanks again
    Wondergirl's Avatar
    Wondergirl Posts: 37,770, Reputation: 5427
    Jobs & Parenting Expert
     
    #4

    Oct 15, 2011, 09:41 AM
    Tangibles (things a person can touch) in the airline industry would be the food and drink (including alcohol), pillows, blankets, seat comfort, reading material, printed safety information, giveaways, entertainment (headphones, music pods), etc.
    mmi727's Avatar
    mmi727 Posts: 13, Reputation: 1
    New Member
     
    #5

    Oct 15, 2011, 09:58 AM
    Thank you very much indeed.

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