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    jammy23's Avatar
    jammy23 Posts: 545, Reputation: 0
    Senior Member
     
    #1

    Feb 28, 2018, 08:17 AM
    Security? Can't get into mail
    First understand, I am not a technical person and need things very simple.
    I have AOL... I have five screen names...
    I got a popup last week to update my Malware and I did. Now I get popups
    All over again so I just close it

    I tried to get into my email and it says I must change my password. The
    Image looks different then usual. The web area says AOL, Inc.
    I wanted to call AOL and their #800-827-6364 but checked it out first
    And it turns out it's a scam number so I can't call them because I don't
    Know a legit #

    I tried to go into my mail with another screen (I have all saved passwords)
    And it went back to my first screen and still I can't get in. Don't know
    Who to call or how to fix this. Can you help?
    Fr_Chuck's Avatar
    Fr_Chuck Posts: 81,303, Reputation: 7691
    Expert
     
    #2

    Mar 1, 2018, 08:13 AM
    Time to take your computer into a shop and get it cleaned from virus.

    While I can't speak for what pop up your message said about malware but this is a well known fraud pop up, that has you down load all sorts of things into your computer.

    So since you said you have little knowledge of computers, take it to the shop, they will need to clean it.

    Also, to be honest, why not use a email like gmail or Yahoo ?
    jammy23's Avatar
    jammy23 Posts: 545, Reputation: 0
    Senior Member
     
    #3

    Mar 1, 2018, 12:16 PM
    Once again Fr Chuck, thank you for replying. I spent all over an hour with AOL this morning and they fixed the problem of my getting into
    My emails. Nothing was said about the Malware which is still popping up daily.

    I just can't change to another server. You have no idea how un-technical I am. I just can't make major changes at this time
    J_9's Avatar
    J_9 Posts: 40,277, Reputation: 5644
    Expert
     
    #4

    Mar 1, 2018, 12:45 PM
    Who is your internet provider?
    talaniman's Avatar
    talaniman Posts: 54,087, Reputation: 10852
    Expert
     
    #5

    Mar 2, 2018, 06:12 AM
    What kind of anti virus do you use?
    jammy23's Avatar
    jammy23 Posts: 545, Reputation: 0
    Senior Member
     
    #6

    Mar 5, 2018, 07:13 AM
    Safiri

    Spectrum

    Malware?

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