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    citylover's Avatar
    citylover Posts: 79, Reputation: 1
    Junior Member

    Dec 25, 2009, 10:36 PM
    Not sure what to answer in Zone Alarm
    Windows 7 - just downloaded Zone Alarm and it is asking :

    "SupportSoft Agent is trying to access the Internet" deny/allow

    Can someone tell me what SSA is? And if I should be allowing it or not.
    WallyHelps's Avatar
    WallyHelps Posts: 1,018, Reputation: 136
    Ultra Member

    Dec 26, 2009, 08:37 AM
    I Googled "SupportSoft Agent" and found this:
    Supportsoft is part of the installation package for TalkTalk, when you
    Installed TalkTalk it should have told you to tell your firewall to allow supportsoft.
    Did you also install TalkTalk (or some other communications program)? My guess is you'll want to allow it, but the safe thing to do is deny and see if something you try to do doesn't work right. You can go back into ZA and change whether it allows or denies later if you find that you need to change it.

    Good luck,

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