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    mwood's Avatar
    mwood Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Jun 9, 2007, 06:05 PM
    Possible questions
    I have an interview this coming Friday for the position of Help Desk, just wondering what questions do you think will be asked by the interviewer..
    shygrneyzs's Avatar
    shygrneyzs Posts: 5,017, Reputation: 936
    Uber Member
    		  
    #2

    Jun 9, 2007, 06:08 PM
    I have seen this question posted at least three times previously. Is this on some exam?
    Please see the following thread where you will find answers others have given to your question. No sense in repeating.

    https://www.askmehelpdesk.com/search...archid=1413554
    Bestsinger101's Avatar
    Bestsinger101 Posts: 23, Reputation: 2
    New Member
    		  
    #3

    Jun 11, 2007, 11:31 AM
    I looked at link but this is what comes up...

    Sorry - no matches. Please try some different terms.
    Lowtax4eva's Avatar
    Lowtax4eva Posts: 2,467, Reputation: 190
    Ultra Member
    		  
    #4

    Jun 11, 2007, 11:36 AM
    I think he might ask which one is the keyboard and which one is the mouse. Seriously I remember you asking this and now can't find it either.

    It depends what your help desk is helping people with...
    jstrike's Avatar
    jstrike Posts: 418, Reputation: 44
    Full Member
    		  
    #6

    Jun 11, 2007, 11:58 AM
    There's some great stuff in the posts NeedKarma gave you.

    One thing I would have to add is that it's not at all uncommon for an interviewer to ask you questions that he/she knows you can't answer or to challenge an answer you just gave. (I've done that several times interviewing people) They not doing it to see you squirm, fun as that may be, they're trying to see how well you respond to pressure. If you don't know the answer it's better to say I don't know, or better yet, I don't know but I know where I can find it than to try to BS your way out of it. When you're on the job if you don't know the answer chances are someone else on your team does... they're your best resource and your communication with them is critical. Product manuals (ugh) and googling are other obvious ways.

    Try to relax and Good luck!
    shygrneyzs's Avatar
    shygrneyzs Posts: 5,017, Reputation: 936
    Uber Member
    		  
    #7

    Jun 11, 2007, 01:23 PM
    You can type in the help desk browser "interview questions+help desk+ and the page pops up.
    BBeepTX's Avatar
    BBeepTX Posts: 6, Reputation: 1
    New Member
    		  
    #8

    Jul 20, 2007, 11:49 PM
    1. Can you clearly speak English?
    2. Can you clearly speak & understand English?
    3. Can you clearly speak, Understand and Read English?
    4. Can you follow English computer troubleshooting menus?
    5. Do you have a sense of Humor?
    6. etc.
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