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    HelpmePlz's Avatar
    HelpmePlz Posts: 5, Reputation: 1
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    #1

    Nov 18, 2003, 02:02 PM
    Device Manager - Hardware Not Uninstalling
    Hi,
    I have a 2.8Ghz computer running Windows XP, I have decided to set up a network and so I need to change my Cable modem from its current USB connection to a Ethernet connection in order to set up the network. However, when I go to Device Manager to uninstall the USB modem, it says:
    "Failed to uninstall the device. The device may be required to boot up the computer", any ideas why?

    The reason I need to uninstall the USB cable modem is because the CD that I have to install the Ethernet connection with tells me to remove this device or it can't carry on with the installation. I have tried to disable the device, it works but I still get the message off the CD that the device is still connected.

    Any ideas on why the message comes up when I try to uninstall and how I can get it to work?
    Thanks in advance.
    Munchkin's Avatar
    Munchkin Posts: 8, Reputation: 1
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    #2

    Nov 27, 2003, 09:36 PM
    Device Manager - Hardware Not Uninstalling
    Have you tried booting in safe mode and then uninstalling the device?
    Munchkin's Avatar
    Munchkin Posts: 8, Reputation: 1
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    #3

    Nov 28, 2003, 09:50 PM
    Device Manager - Hardware Not Uninstalling
    Is there any software program associated with the USB connection that you can remove under the ADD/REMOVE programs within the control panel?

    I ask this because I could not get a printer removed. When I finally removed the software associated with the printer, it then allowed removal of the printer. Just a thought.
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