Originally Posted by
bellavida
I tried to refund an item at Home Depot without a receipt.
They said that they did not take it because they have it in their policy that they can refuse or limit anything.
When I asked them for a protocol stating that the specific item/company brand could not be refund, they could not give it to me.
I asked to see the manager, but she did not see me.
Don't company operate by a protocol?
I was not told with my purchase that they would need a receipt.
It only says in the receipt an umbrella statement tthat they can refuse anything.
Husky power washer.
I myself work at the customer service desk at a department store. Our store has a 90 day return policy with receipt. Without a receipt we only return/exchange some items - not all - because without a receipt we do not know how long you have had the product. We do have it posted at the service desk - along with some other return policies. Some items are limited to 15, 30, and 45 days. Many customers get mad because our return policy is NOT on our receipt. Generally it is a rule of thumb that you keep a receipt for ANYTHING you buy that you think you may not need due this reason, and also - if an item you buy has gone down in price since you bought it, you will not get a full refund. Only the amount the computer rings up. Also, some items that go past the return date can be serviced or replaced through the manufacturer.
Please do try and understand that the people that work at the service desk DO have to draw the line somewhere. We do not want to discredit you, or accuse you of anything but there are many dishonest people out there who cannot provide proof of purchase (because it is stolen) or do not bring the receipt because it is out of our 90 days and they still want their refund. Some items people bring back are things we have not carried in stock for a year or more and are no longer in our system, or they are items that are from different retailers, but also carried by our company.
One thing I try to recommend to customers that have a high dollar item that they no longer want that is out of our 90 days is to put it on eBay or in the classifieds. You would be surprised as to how many people would be interested in the item you have at a slightly marked down price.