[BARNESY]

I purchased this on 10/04/07,via their website.

They said it had been successfully downloaded.However when I activate Norton it keeps telling me I need to renew my subscription.(Actual renewal date is 18/05/07).Have I renewed too soon?I seem to be unable to get any help from SYMANTEC/NORTON>

Can you guys help?

Regards---BARNESY:confused:

[Matt3046]

If you cannot connect to the Symantec servers to activate your product, first check to see if you have parental control software, either installed or through your ISP , that might be blocking the connection.
A connectivity problem may occur if you are using parental control software. If you suspect that parental controls are blocking the connection, you can configure the parental controls so that they do not block the activation procedure. You will need to sign in to your parental control software as an administrator, or log on to the Internet through your ISP as an administrator to change your configuration.
If parental controls are not the problem, or if you cannot reconfigure your parental controls to resolve the issue, you can activate by phone.
Before you begin, be prepared to write down the code that you may receive at the end of the call.
To activate your product by phone

1. Disconnect from the Internet.
2. In the Connection Problem window, click Activate my software by phone, and then click Next.
3. In the Phone Activation window, select your country.
4. Use the telephone number that displays in the box to the right.
5. Follow the voice prompts that are provided.