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    Jacqueline VM's Avatar
    Jacqueline VM Posts: 2, Reputation: 1
    New Member
    		  
    #1

    Jan 23, 2016, 05:26 PM
    Sage softwear. 2016 all my journal entries from 2014 are gone? why how to get back
    I input 2014 entries in 2015, but did not do a year end, saved my work, but now its 2016 and I can not find my entries to finish 2014. Why ? How do I get them back, I do have a back up but nothing showes up on the back up, and I know the info is on the back up as the accountant used it.
    Jacqueline VM's Avatar
    Jacqueline VM Posts: 2, Reputation: 1
    New Member
    		  
    #2

    Jan 23, 2016, 05:32 PM
    Does Sage automatical update to the new year causing the second year to be losted.
    I posted entries for 2014, need to make adjustments for 2014 and now that 2016 is here I can not find my 2014 entries. I saved them on my computer but when I open the backups they are not there.
    So does sage automatically update to the new year discarding your work from 2 years previous.
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #3

    Jan 24, 2016, 06:39 AM
    Have you checked with their tech support?
    paraclete's Avatar
    paraclete Posts: 2,706, Reputation: 173
    Ultra Member
    		  
    #4

    Feb 9, 2016, 05:45 PM
    You need to look for alternate files names or a roll back function
    WallyHelps's Avatar
    WallyHelps Posts: 1,018, Reputation: 136
    Ultra Member
    		  
    #5

    Feb 9, 2016, 06:20 PM
    It's been a long time since I dealt with Sage, but I seem to remember that the backups are .zip files. There is a backup folder defined in preferences or somewhere and the zips should be in there. When opening the backup folder, make sure to display all filetypes.

    I'm not sure if this is any help, but I thought I'd at least try.
    WallyH
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